Mercedes-Benz of Sarasota

Good, friendly service from all personnel. Mercedes-Benz of Sarasota is with you every step of the way during the purchase of car to the future service, Mercedes-Benz of Sarasota is with you every step of the way during the purchase of car to the future service, More

Trying to buy a used car there, they don’t accept anyone’s financing but there own, and wont even call me back on the financing I applied for at their dealership anyone’s financing but there own, and wont even call me back on the financing I applied for at their dealership More

The Sarasota Mercedes- Benz dealership is a dealership that makes the purchase of a car a very pleasant experience. that makes the purchase of a car a very pleasant experience. More

Buyer beware ! !! if you buy any warranties or other products in the finance office, if you try to sell or trade your car anywhere besides there...your screwed!!! I !! if you buy any warranties or other products in the finance office, if you try to sell or trade your car anywhere besides there...your screwed!!! I bought a car there a year ago and I bought a MB warranty and a bunch of other stuff to the tune of about $ 12,000 dollars, the finance guy ( he no longer works there) lied to me and told me that all the products were MB products, and they were not....anyways, about a month ago I went to cancel everything and they told me I had to call a offsite place to cancel ...from what I was told Autonation handles all cancelations, not the dealership !!!! (unheard of) .... I have probably bought 25 or more Mercedes in my life including company vehicles... and I have NEVER heard or seen anything like this before. the phone number they gave me, almost no-one Ever answers the phone, you get a recording saying your 10th in line ...I spoke to a person one time after sitting on hold for over a hour. one time !!, she told me it might take 8 to 12 weeks for them to send the refund to Mercedes Benz Financial Services !!!!! at all other Dealerships it usually takes the finance Dept about anywhere from 2-5 days !!!!! so I sold my car and I had to pay $10,000 out of my pocket to Mercedes Benz Financial to cover the Products they sold me.... I would check with other MB dealers what their policy is for canceled warranties, Gap, wheel and tire protection.and Dent and paint protection, etc.etc. and ONLY buy Mercedes Benz Producs !!!!! the other products higher profit margins for them. they will tell you its MB but make them show you. More

Sales force is weak. I went to make payment for a lease payoff. Tried to get a new car. Was offered a certified pre owned (sales man showed me a car with the same exact g I went to make payment for a lease payoff. Tried to get a new car. Was offered a certified pre owned (sales man showed me a car with the same exact g features as my own, which got me to understand that this guy was clueless to the entire exchange) Got an offer for my vehicle of $20K less of what other MB dealers are selling my used vehicle for. Finance manager tried to make me finance the residual when I clearly stated that I was paying cash for it. Pushing me towards a certified pre owned vehicle when I showed interest in a new one, lowballing me in my current vehicle and the finance manager…. Nahhhh And let’s not even get started with the service department More

I just had my AMG GT53 serviced at Mercedes-Benz of Sarasota and it was an absolute pleasure to work with ASM Shawn Barnett, Service Manager Jim Foulkrod, and Service and Parts Director Scott Coyner. T Sarasota and it was an absolute pleasure to work with ASM Shawn Barnett, Service Manager Jim Foulkrod, and Service and Parts Director Scott Coyner. The Mercedes-Benz of Sarasota team go above and beyond to make servicing your car a great experience. I'm definitely picky when it comes to servicing my AMG, and I've already recommended my friends to the same great experience. Thanks Again!!!! More

Noah was wonderful to work with and Megan in customer service was very nice and efficient service was very nice and efficient More

received excellent ser from salesperson and staff. Delivery of the vehicle was well executed and vehicle was well prepped. Delivery of the vehicle was well executed and vehicle was well prepped. More

Lisa does a super job of representing Mercedes' and provides outstanding customer service. She is super. provides outstanding customer service. She is super. More

Traded in my vehicle in June 2024, they have it listed for sale and still have not sent in the payoff which is now affecting my credit due delinquent payment. Sent multiple messages to the sale rep, repli for sale and still have not sent in the payoff which is now affecting my credit due delinquent payment. Sent multiple messages to the sale rep, replied once but he never followed up. Called multiple times and left messages with no returned calls. Ready to return my purchase and retrieve my trade in. More