Mercedes-Benz of San Juan | Page 40

Customer Service I just purchased my CLA from MB of San Juan. Living in San Antonio I choose them bc they are first class service in every department . I had a questi I just purchased my CLA from MB of San Juan. Living in San Antonio I choose them bc they are first class service in every department . I had a question for parts and I got a call back with an answer in 5 minutes . Thank you Jordan Cantu. I appreciate your promptness and friendly service . You super !! Thank you Al Cavazos .. This wouldn't be possible without your without your impeccable customer service , talent and team . You guys rock ! More

Quick Service My GLK 350 was due for Auto Butler Service and would like to give a thumbs up to all at MB of San Juan especially, Service Advisor Humberto Maldonado, My GLK 350 was due for Auto Butler Service and would like to give a thumbs up to all at MB of San Juan especially, Service Advisor Humberto Maldonado, who was very helpful in getting me in early and the work done quickly. More

Service & oil leak I always get the best service every single time I take my car for service. I get a loaner, they wash my car and also they try to help me in ways to ke I always get the best service every single time I take my car for service. I get a loaner, they wash my car and also they try to help me in ways to keep an affordable price!!! I would never change and I always encourage my friends to take their Mercedes to San Juan!!! All the staff is exceptional and kind ! More

Truly a Service Advisor who keeps his word Mike Santos greeted us like he has known us for a long time. He made us feel at home.He made sure that our vehicle was repaired in the time that he ha Mike Santos greeted us like he has known us for a long time. He made us feel at home.He made sure that our vehicle was repaired in the time that he had quoted. He provided excellent customer service. D. Ortiz More

From begin to end truly it was a great experience The team at MBOFSJ always take things to the next level. I take my car in for service I request a loaner and I'm on my way. The team at MBOFSJ always take things to the next level. I take my car in for service I request a loaner and I'm on my way. More

Excellent customer service! I have been twice to the dealership for service, and I can truly say they have treated me like a valued customer! Mike Santos, the service advisor, w I have been twice to the dealership for service, and I can truly say they have treated me like a valued customer! Mike Santos, the service advisor, was very professional, and he explained well every question I had. More

Mercedes Benz Remarkable Sale Associates Jose & Griselda Cavazos Jose & Griselda Cavazos My Wife and I would like to thank Joe Franco for the sale on our new GLK 350 and for the delivery of the car to our residence in McAllen Tx. . Joe's outstanding courteous manner and constant smile made us feel very comfortable in doing business with Mercedes Benz of San Juan. Sincerely, Mr. Cavazos More

Always excellent customer service!! I have a GL450 this is my 6th vehicle from MB, I will not go to another dealership due to the excellent customer service and absolute commitment from I have a GL450 this is my 6th vehicle from MB, I will not go to another dealership due to the excellent customer service and absolute commitment from MB to service vehicles at any time... More

Priscilla Ramos I just purchased a 2015 GLA and needed to bring it in to have the bulter treatment applied to my car. Priscilla Ramos was very friendly and had my lo I just purchased a 2015 GLA and needed to bring it in to have the bulter treatment applied to my car. Priscilla Ramos was very friendly and had my loan car ready for me. I was able to do some shopping while my car was being serviced instead of just sitting around a showroom.. Priscilla was very nice and took care of me in a professional manner. Great Job! More

Service Department is professional, need more loaners I have now dealt with the service department in San Juan on 3 occasions, once for annual service, twice for minor warranty issues. Good service, and I have now dealt with the service department in San Juan on 3 occasions, once for annual service, twice for minor warranty issues. Good service, and they are willing to drive me to my office. But, I wish loaners were made available. So far, I've not gotten one on any of the occasions. More