Mercedes-Benz of San Jose - Service Center

Vehicle has a recall. We went to MB of San Jose. Service Advisor Lyndon Devera provided excellent service. Thank you Lyndon! We went to MB of San Jose. Service Advisor Lyndon Devera provided excellent service. Thank you Lyndon! More

I was traveling and my sprinter needed service, this dealership was able to squeeze an appointment and saved my day. Joshua was attentive and professional, excellent customer service! dealership was able to squeeze an appointment and saved my day. Joshua was attentive and professional, excellent customer service! More

Service writer Joshua was outstanding. He went above and beyond make sure our car was done within my schedule . He communicated every step of the way. He was top notch! He went above and beyond make sure our car was done within my schedule . He communicated every step of the way. He was top notch! More

David is the best service advisor! He makes the process seamless to check in and also check out when the car is ready.. He makes the process seamless to check in and also check out when the car is ready.. More

Joshua was helpful when I ran into a service issue. I highly recommend him and his team! I highly recommend him and his team! More

Joshua responds promptly and address my concerns and suggests actions to take. Thank you Joshua. 🙂 suggests actions to take. Thank you Joshua. 🙂 More

I had recall service and fixed appointment for 7:40 AM. I reach dealership at 7:35AM and am told the associate assigned to me comes around 8 AM to 8:15 AM (really ?). I decided to drop off the car by fill I reach dealership at 7:35AM and am told the associate assigned to me comes around 8 AM to 8:15 AM (really ?). I decided to drop off the car by filling a form. I asked for shuttle for ride back to home, I am told that service starts after 10 AM. Around 8:30 AM I get call if I would like to wash, vacuum car and it is $1 (token money). Around 4:15 PM , I get call my car is ready. I reach dealership , it takes another 30-35 minutes to get the car . I asked the person what it took so long and his reply was in line for washing (why the heck you call me and tell me it is ready). When I took the delivery of the car, it was washed from outside but no vacuum . The whole experience was pretty bad. More

The Advisor is very helpful and quick response. Joshua took care my car and paper work very well. Thank you for your good service. Joshua took care my car and paper work very well. Thank you for your good service. More

Have been service all my repairs at this location since I bought the cars and very pleased with thevservices bought the cars and very pleased with thevservices More

As always, the service provided to me was no less than excellent. From the day I called to set up an appointment to when my car was pulled up after the completion of the service. I am pleased to be assi excellent. From the day I called to set up an appointment to when my car was pulled up after the completion of the service. I am pleased to be assisted by Anthony in my past service appointments. He's friendly, courteous and helpful. He arranged for my shuttle ride home, had the car washed and notified me when it was ready for pickup. An outstanding crew of the Service Department! More