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Mercedes-Benz of San Jose - Service Center

San Jose, CA

4.5
251 Reviews

251 Reviews of Mercedes-Benz of San Jose - Service Center

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September 07, 2023

The service center operations are fast and courteous. Joshua is very professional and able to provide needed information. Really great!! More

by vkairline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Delgado
Report | Print
Sep 11, 2023 -

Mercedes-Benz of San Jose responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 30, 2023

Went in for a sunroof recall and got more headaches then expected. The sunroof was working when I dropped it off ( had to show them before they would take the car) but then came back broken. The first words More

by Benz08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Truong
Report | Print
Sep 05, 2023 -

Mercedes-Benz of San Jose responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

Sep 06, 2023 -

Benz08 responded

Sure I'll have a conversation with your GM regarding the issue. Is there a direct number I can call instead of the general number provided?

August 26, 2023

The service rep, Jose, is awesome! !! He is very kind and approachable. He listens to his customers concerns and delivers the best possible outcome. He is a keeper and deserves a big ra More

by rkohli7459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Aug 31, 2023 -

Mercedes-Benz of San Jose responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jose here at Mercedes-Benz of San Jose! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2023

Courtesy welcome customer & Friendly when returning car & car has been washing good & fast service not taking time👍 More

by Ngolam1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TRUONG, David
Report | Print
Aug 29, 2023 -

Mercedes-Benz of San Jose responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 25, 2023

Pretty good service, David TRUONG take care us very polite and knowledgeable about the service ! More

by Azelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David TRUONG
Report | Print
Aug 30, 2023 -

Mercedes-Benz of San Jose responded

Hi Azelia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 23, 2023

Needs better service advisors horrible experience this place makes no sense avoid at all costs More

by georgebustamante22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hispanic
Report | Print
Aug 28, 2023 -

Mercedes-Benz of San Jose responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

August 21, 2023

The service is great. The service advisor is nice and there is no complain. Nice work. More

by Vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Truong
Report | Print
Aug 25, 2023 -

Mercedes-Benz of San Jose responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2023

MB of SAN JOSE has the best customer service I have ever experianced, friendly and on time, Jose takes great care of my SL500! More

by lubafox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Service Manager
Report | Print
Aug 25, 2023 -

Mercedes-Benz of San Jose responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 15, 2023

Daniel was very professional and friendly, he explained everything in a way I could understand. I was very happy with my experience. More

by juancarlos7322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Aug 21, 2023 -

Mercedes-Benz of San Jose responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 10, 2023

This dealership is very professional. Their customer service is excellent. The facility is very clean and user friendly, More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Aug 13, 2023 -

Mercedes-Benz of San Jose responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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