Mercedes-Benz of San Jose - Service Center

I took my car in for a service. Anthony was very helpful & informative as to what was needed. Anthony was very helpful & informative as to what was needed. More

I usually go to Stevens Creek Mercedes Benz, but my first experience in this Mercedes Benz has been wonderful and I am planning to go back. I went here for a service and the advisor was friendly and efficien experience in this Mercedes Benz has been wonderful and I am planning to go back. I went here for a service and the advisor was friendly and efficient when handling my car. I dropped the car at 1PM and the car was ready by 5:30. More

I had a recall on my Sprinter Van and Bill was most helpful taking care of me. I had taken the earliest appointment of the day knowing that I would be able to get my favorite morning brew from their e helpful taking care of me. I had taken the earliest appointment of the day knowing that I would be able to get my favorite morning brew from their excellent coffee machine. When the recall was completed I mentioned to Bill that I had never added DEF to the new vehicle so he took time out to show me how it was done and gave me useful do-it-yourself tips about DEF management. Keep up the great work, and the great coffee machine. More

Very helpful and detail so clear and understanding for next visit I’m very happy every time visit Mecedex dealership, thank you so much next visit I’m very happy every time visit Mecedex dealership, thank you so much More

David is a very friendly and responsible service advisor, I did not notice my car was being overfilled by my wife and causing the engine light turned on, it was not suppose to cover under the warranty but Da I did not notice my car was being overfilled by my wife and causing the engine light turned on, it was not suppose to cover under the warranty but David stand on our side and get us all covered as an exception. He also communicated well during the time for status updates as well as shared some tips for future reference. Very appreciated! More

Representative was informative and helpful. Great communication and turn around time. Would highly recommend doing business here again! Great communication and turn around time. Would highly recommend doing business here again! More

It was a great experience, Mercedes Benz did more than what I was expecting. I'm so happy with my car. Thank you what I was expecting. I'm so happy with my car. Thank you More

For my vehicle first service A. But the service advisor is doing more than Service A requirement by the manufacture is cost way too much. Plus after pick up the vehicle, found But the service advisor is doing more than Service A requirement by the manufacture is cost way too much. Plus after pick up the vehicle, found the used part was sitting in side the driver floor. Contact the service advisor for it. The service Advisor said used part already replaced. But not sure if the mechanic is doing their job right. More