Mercedes-Benz of San Jose - Service Center

Amazing service for my sprinter van. Very professional and clean job overall. Satisfied customer service. Very professional and clean job overall. Satisfied customer service. More

My overall experience was great! Effortless and seamless from scheduling the service by phone and getting an appointment the very next day, arriving at the dealership, interacting wi Effortless and seamless from scheduling the service by phone and getting an appointment the very next day, arriving at the dealership, interacting with my service advisor, waiting for my car, making payment and receiving my nicely cleaned car back on time. Thank you all very much! More

Brought in my car for a recall and the took care of it also re initialized my passenger window fee of charge Thanks David also re initialized my passenger window fee of charge Thanks David More

Excellent customer service. Received my vehicle clean and all issues repaired. Would not hesitate to recommend this shop. Received my vehicle clean and all issues repaired. Would not hesitate to recommend this shop. More

Great experience always. Danny Salinas my Service Rep is the BEST! Always on top of it. Danny Salinas my Service Rep is the BEST! Always on top of it. More

Great staff. Daniel Salinas if a great service writer. We always go to him for appts and questions. Daniel Salinas if a great service writer. We always go to him for appts and questions. More

We had a great service tech Lyndon. He was very honest and let us know everything before hand. Great experience. He was very honest and let us know everything before hand. Great experience. More

The Maintenanc department does a great job and is honest and to the point Thank you Grant and to the point Thank you Grant More

I took my 1997 SL500 in because the transmission was not shifting correctly. The dealership did some work to try to fix it, but they were not successful. Since they didn't fix the car, the Service Rep sai shifting correctly. The dealership did some work to try to fix it, but they were not successful. Since they didn't fix the car, the Service Rep said he was not going to charge me for dropping the pan, since they found nothing wrong there, which I appreciated. Total bill was over $2,900, and the transmission was worse after I got it back. They said, drive it for a while, because it would be expensive to replace it. The transmission basically died when I got it home. And, I noticed after I got home that they charged me for dropping the pan (just over $400). So, I called to politely ask about the charge, and to make an appointment to probably replace the transmission. It has been a week, and the Service Rep has not returned my call. More

The drop off for service was very efficient. They got my car done quickly and back to me clean! Anthony was great to work with. They got my car done quickly and back to me clean! Anthony was great to work with. More