Mercedes-Benz of San Jose - Service Center

I have 2016 sprinter Van 3500 with milage about 24k. This is second time that I got the service bill higher (almost double) than what I was given estimation. Mercedes and its dealers have declared guara This is second time that I got the service bill higher (almost double) than what I was given estimation. Mercedes and its dealers have declared guarantee on their website "Upfront Service Pricing" (seehttps://www.mbsanjose.com/service/schedule/appointment.htm) The estimate given for $389.95 for wheel alignment and $ 74.10 for wiper change but I got final invoice for $429.95 for wheel alignment and $ 132.10 for wiper. So total invoice of $ 562.05 I paid $367.24 due to the service Manager William gave $50 discount and I used Merc company coupon for $150. I paid about $1950 for the A service. I was also told that my warranty expired and I should be ready for changing filter, timing belt and other parts. It looks scary to go to the same dealer again. Hoping next time having better experience. More

Facility is clean. Advisor is promptly taking care of the appointment and issues. I did not get a loan car at the time of service and I had to pay out of my pocket for Advisor is promptly taking care of the appointment and issues. I did not get a loan car at the time of service and I had to pay out of my pocket for 5 days which is not right. Normally I got the loan car and I think this is the reason I come back to this dealer. More

I’m very happy with this dealership. They were quick on providing me with an estimate, and the service was amazing regarding filling up and checking every detail to make sure that the ve They were quick on providing me with an estimate, and the service was amazing regarding filling up and checking every detail to make sure that the vehicle ran excellent before going on services calls.I definitely will return to do all my work at this dealership. More

It’s an place really confortable and good attention and clean the people at service really good. clean the people at service really good. More

Came for a regular 50K service with a persistent mic volume issue with Bluetooth devices and Chris Hitchcock and his team were empathetic, responsive, and motivated to help with this issue. Next day, volume issue with Bluetooth devices and Chris Hitchcock and his team were empathetic, responsive, and motivated to help with this issue. Next day, car was shining clean with all services completed and the mic issue resolved to my satisfaction. I was kept well informed during this process. I would come back and would certainly recommend this dealership for their customer service. My experience was top notch! More

Always great service and friendly staff. I been taking my car there for 5 years and I always have a pleasant experience. I been taking my car there for 5 years and I always have a pleasant experience. More

My service advisor was very nice ! All what I asked was done in a timely manners ! All what I asked was done in a timely manners ! More

Found them to be very professional and easy to deal with. Bill, the service guy I dealt with was really helpful and strait forward. They were great to work with. Bill, the service guy I dealt with was really helpful and strait forward. They were great to work with. More

The greeting and service explanation was cordial and thorough. Service provided in less than the estimated time thorough. Service provided in less than the estimated time More

Good Service. Frequent update. Service Advisor did his best to get a loaner car. Happy with the final outcome. Frequent update. Service Advisor did his best to get a loaner car. Happy with the final outcome. More