Mercedes-Benz of San Jose - Service Center

Thank you for addressing the recall on my car. Your prompt action prevented any potential safety issues. I appreciate your commitment to ensuring the safety of your customers. Your attention to Your prompt action prevented any potential safety issues. I appreciate your commitment to ensuring the safety of your customers. Your attention to detail is commendable. I am grateful for your professionalism and expertise. Thanks for taking care of the issue so quickly. Your thoroughness and efficiency are impressive. You made the process easy and stress-free for me. Your dedication to quality service is admirable. You exceeded my expectations in handling the recall. Your communication throughout the process was excellent. Thanks for providing me with a safe and reliable car. I feel confident driving my car again, thanks to you. You demonstrated great care and concern for my safety. Your service has earned my trust and loyalty. More

The dealership continues to be my go to place for purchasing and service on Benz. The selection is great. purchasing and service on Benz. The selection is great. More

My advisor Jose Plasencia-Arellano is very helpful and patient. I will visit him again in the near future. patient. I will visit him again in the near future. More

the staff here was very helpful and had helped solve my issue. they also had great communication by letting me know what’s going on with my car and when it’ll be done. issue. they also had great communication by letting me know what’s going on with my car and when it’ll be done. More

Good location, it's convenient for everybody when they are busy going to work but some of staff in office pretended not to need customers. the office staff’s service attitude is not really friendly Adviso are busy going to work but some of staff in office pretended not to need customers. the office staff’s service attitude is not really friendly Advisor is perfect. More

The online appointment is easy. The facility is clean and welcoming. I am satisfied with the service. The facility is clean and welcoming. I am satisfied with the service. More

Good as they promised. On time and washed the car nice and clean. The waiting area had only hot water and tea. The coffee machine were both broken. On time and washed the car nice and clean. The waiting area had only hot water and tea. The coffee machine were both broken. More

The facility is nice and clean, the service advisor knowledgeable and accommodating. my van is finished as it promised on time. knowledgeable and accommodating. my van is finished as it promised on time. More

Very clear and helpful over the phone, got my car back to me quickly, gave me updates on my car throughout the process. Will be coming back. me quickly, gave me updates on my car throughout the process. Will be coming back. More

Very nice service advisor. He took care of my car when I left it last Friday with no idea who will be willing attend to my car because the previous service advisor who usually He took care of my car when I left it last Friday with no idea who will be willing attend to my car because the previous service advisor who usually attend me was on vacation. He called me to explain to me what to do. More