Mercedes-Benz of San Jose

POOR experience. I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car w I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car would be held for 24 hours. I received no less than 7 separate text messages and emails from sales associate Ashley and Sales Manager Ted starting at 8:30a to 12:00noon to confirm that I will make my 1:30p appt. I confirmed multiple times, the last being after 12:00noon. I arrive at 1:20p and I am informed that the car that was supposed to be reserved for 24hours for test drive was just sold! Typical sleazy car sales tactics ... it was a 2hour round trip ... a total waste of time. More

On July 24, 2024 , I paid them $930. 75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service. 75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service. More

I have worked with Antonio and it was great experience and I recommend Capitol Expressway Mercedes Dealership to everyone they are really helpful and nice. and I recommend Capitol Expressway Mercedes Dealership to everyone they are really helpful and nice. More

I have always encountered issues with the servicing. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car. More

Needed a physical credit card to approve a loaner vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a we vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a week. Service rep was not working the Sat I was picking up, so no ride could be arranged to the dealership. Overall, was far from a hassle free experience. More

Kal and Quaisa did a fantastic job. No pressure, very factual, and friendly. They accomplished everything despite the CDK software outage ! No pressure, very factual, and friendly. They accomplished everything despite the CDK software outage ! More

Jose and his team provide excellent customer service. Jose understand the issue and provide great advise Jose understand the issue and provide great advise More

Anthony is an awesome advisor. Knowledgeable, courteous and professional all the work was done well and on time. Knowledgeable, courteous and professional all the work was done well and on time. More

David, the service car advisor what's excellent? He was able to give me Advice on service that I Didn't know needed to be done. He was able to give me Advice on service that I Didn't know needed to be done. More

The team at Mercedes Benz San Jose was amazing, professional, accommodating, and costumer focused. The GM Mark, Tedi the Manager, Qais in Finance, and Stephanie and Audrey in Sales were all great a professional, accommodating, and costumer focused. The GM Mark, Tedi the Manager, Qais in Finance, and Stephanie and Audrey in Sales were all great and made certain the process was as smooth as possible. Thank you all for a great experience, I love my car! More