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Mercedes-Benz of San Jose
San Jose, CA
388 Reviews
Mercedes-Benz of San Jose is the premier destination for all new and pre-owned Mercedes-Benz cars and SUVs in the Bay Area. Located in East San Jose next to Lake Cunningham, our showroom is only a few minutes from downtown. With an extensive inventory of both new and pre-owned Mercedes-Benz cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit Mercedes-Benz of San Jose in-person and find your prefect car or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 388 reviews
December 22, 2024
Once you finalize the sales, you are left alone no help whatsoever either from the salesperson financial and I haven’t got a hold of the general manager yet very disappointed whatsoever either from the salesperson financial and I haven’t got a hold of the general manager yet very disappointed More
by Barbosa4
Employees Worked With
Stephanie Cazun
September 07, 2024
POOR experience. I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car w I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car would be held for 24 hours. I received no less than 7 separate text messages and emails from sales associate Ashley and Sales Manager Ted starting at 8:30a to 12:00noon to confirm that I will make my 1:30p appt. I confirmed multiple times, the last being after 12:00noon. I arrive at 1:20p and I am informed that the car that was supposed to be reserved for 24hours for test drive was just sold! Typical sleazy car sales tactics ... it was a 2hour round trip ... a total waste of time. More
by Dean V
Employees Worked With
Ashley (sales rep), Ted (sales mgr)
August 10, 2024
On July 24, 2024 , I paid them $930. 75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service. 75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service. More
by michaelnguyen743
Employees Worked With
Mr Christopher Hitch
August 02, 2024
I have worked with Antonio and it was great experience and I recommend Capitol Expressway Mercedes Dealership to everyone they are really helpful and nice. and I recommend Capitol Expressway Mercedes Dealership to everyone they are really helpful and nice. More
by Atifa
Employees Worked With
Antonio
July 10, 2024
I have always encountered issues with the servicing. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car. More
by pavneet.singh
Employees Worked With
Not sure of name
July 10, 2024
Needed a physical credit card to approve a loaner vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a we vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a week. Service rep was not working the Sat I was picking up, so no ride could be arranged to the dealership. Overall, was far from a hassle free experience. More
by MRB
Employees Worked With
NA
July 08, 2024
Kal and Quaisa did a fantastic job. No pressure, very factual, and friendly. They accomplished everything despite the CDK software outage ! No pressure, very factual, and friendly. They accomplished everything despite the CDK software outage ! More
by Detlef Albrecht
Employees Worked With
Kal Siddiqui and Qaise Mojadeddi
