Mercedes-Benz of San Francisco

Good working relationship with service advisor Over the years, I've built a good working relationship with the service adviser Steve. I am very happy working with him because he's very accommodati Over the years, I've built a good working relationship with the service adviser Steve. I am very happy working with him because he's very accommodating to my needs and is considerate of my time. While many people I know dread dropping off their cars for service... I find it very easy because of Steve. Thanks Steve. More

Exceptional Service Andre is an exceptional customer service individual. I wouldn't work with anyone else in the service department. Andre takes service to the next lev Andre is an exceptional customer service individual. I wouldn't work with anyone else in the service department. Andre takes service to the next level and anticipates my needs, at times before I know what they are! More

Natalia is superb They always do a great job with Sales(Adajai and Lukman) and Service (Natalia).I have leased 5 or 6 cars from them and always have them serviced at th They always do a great job with Sales(Adajai and Lukman) and Service (Natalia).I have leased 5 or 6 cars from them and always have them serviced at the dealership. More

Exception and accomodating customer service This is my third experience with MB San Francisco. Each one has been exceptional. My last interaction, a new lease, with, Alan Cheung, was seamless This is my third experience with MB San Francisco. Each one has been exceptional. My last interaction, a new lease, with, Alan Cheung, was seamless from start to finish. More

Great and fast service Steve Lam is a fast and hard worker, I brought my car in and left the shop in 10 minutes. He also responded my messages within 20 minutes with all the Steve Lam is a fast and hard worker, I brought my car in and left the shop in 10 minutes. He also responded my messages within 20 minutes with all the updates. More

Thumbs up Alan was great as usual. It was a pleasure to deal with him. He spent the time locating the car that I really wanted. He was thorough, courteous and f Alan was great as usual. It was a pleasure to deal with him. He spent the time locating the car that I really wanted. He was thorough, courteous and friendly. All in all, a great experience in leasing a vehicle. Of all the brands that I have driven and all the dealerships that I have worked with, this is probably the one that I would rank the top and it's not an experience that I would dread. More

Lack of response after a purchase My husband purchased Mercedes and drove back home (we live in different state) right away. Now we have car sitting in our driveway that we can't drive My husband purchased Mercedes and drove back home (we live in different state) right away. Now we have car sitting in our driveway that we can't drive. We've bought all of our vehicles from different dealers and always was given title, or 60-days tabs until new title arrives. We tried to call SF DMV and they are surprised that dealer did not provide us those things. We called manager the same day and been waiting for an answer for over a week now. I will gladly remove or update this review if the issue is resolved in timely manner More

Bought a cpo c250.. Bought my first Mercedes from this dealership. I've taken it to two different dealerships and they've both commented on different problem areas with m Bought my first Mercedes from this dealership. I've taken it to two different dealerships and they've both commented on different problem areas with my car. The first was defective tires, less than one week after I bought it. When I called the dealership the sales rep was SO extremely rude. I went higher up the chain and after much nagging they finally fixed it. I then had to take my car to get the window leaked fixed (noticed the week after I bought my car). Luckily part of warranty but should of been fixed from the start. When returning my car, the other dealership, asked if I noticed that it appeared someone had tried to unlock the car through the window (a weird bump right under the window). I said the car was like this when I bought it and when I confronted the salesman he said "well your not buying a new car, it can't be perfect". I was informed by the other dealership that this car should of never left the lot with that mark. Extremely rude service when I have tried contacting after the purchase of my car. Will never take my car back there, but luckily there's 2 great dealerships closer to where I am! More

Purchase of new MB E350 Had difficulty in programming new 2016 E350. MB-San Francisco immediately sent our Mr Giovanni Corbelletta who fixed the problem in minutes and assis Had difficulty in programming new 2016 E350. MB-San Francisco immediately sent our Mr Giovanni Corbelletta who fixed the problem in minutes and assisted in furthering my knowledge of the programming of the new car. He took his time in explaining all the features of the car and how they functioned. Was of great assistance. Very knowledgeable of the MB line. A pleasure working with him and ALL the Mercedes Benz Sales staff. More

Painless online buying experience, Good pricing I leased a 2015 C400 using the MBUSA.com website, dealer inventory listing, and online pricing request. Alan (internet sales manager) contacted me fir I leased a 2015 C400 using the MBUSA.com website, dealer inventory listing, and online pricing request. Alan (internet sales manager) contacted me first thing the next day with the car specifics and a good price (lease). I did the credit check, loan application etc. When I went to see the car, I was happy that they had saved it for me with a 'SOLD' sign. The remainder of the purchase process went very smoothly and I can honestly say I am very happy with the experience I had at MB of San Francisco. More