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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.7
342 Reviews

342 Reviews of Mercedes-Benz of San Antonio - Service Center

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July 19, 2024

The new service technician is kind, thoughtful and he is a people person. He a great addition to the dealership. More

by SNIPESAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
Jul 20, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

July 19, 2024

Great overall service, timely and efficient. Everyone was professional and courteous. Appreciated the ride service More

by LCFIRMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jul 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 18, 2024

I received great customer service Robert the Manger went above and beyond to get my car windshield fixed. The communication with the service department was exceptional Javier is amazing. I will be bringing More

by MLevasseur73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Castro / Javier Perez
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

July 18, 2024

My Service Representative, Tyler Jordan, is fantastic. Had a tire problem and he worked to get me in and fixed all in the same day. More

by STRATICAL.ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

July 18, 2024

This dealerships team had outstanding communication and they were able to get my car seen and completed in a great time frame. More

by Epedraza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

July 18, 2024

Great dealership but please change the tv station. I was there 4 hours so one news station on a loop repeating the same videos is very annoying. More

by laurajvela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
Jul 19, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your feedback and for rating us highly! I'm glad you had a positive experience at Mercedes Benz of San Antonio. I will be sharing your comments with our team, and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 18, 2024

There’s no words to describe the great service. Thanks Mr. Flores for all you do. More

by loyola.a-o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Flores
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

July 17, 2024

Excellent service provided by Mercedes Benz of San Antonio. I was given a same day appointment When the problem was diagnosed, I was given a loaner because the part was not available and it would be More

by JOELHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Crawford
Jul 17, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

July 17, 2024

Thrice I came and submitted the vehicle, for that I have rented car on my own expense multiple times..still issue is not resolved..no proper investigation..time and money consuming service centre More

by LIXFIX0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Parez
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 17, 2024

Mercedes San Antonio is the best. I love working with them they are they best so far in town More

by rochellenyanti375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal from services department
Jul 17, 2024 -

Mercedes-Benz of San Antonio responded

Rochelle, Thank you for your very kind service review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

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