Mercedes-Benz of San Antonio - Service Center

While needing service on your car is never fun working with your professional employees helps make the situation much easier. I can`t give enough credit to my maintenance adviser, Tyler. Tyler is always p with your professional employees helps make the situation much easier. I can`t give enough credit to my maintenance adviser, Tyler. Tyler is always professional and pleasant to work with. More

Top notch service. Great customer service and follow up. Excellent facility. Would definitely recommend to everyone Great customer service and follow up. Excellent facility. Would definitely recommend to everyone More

Luis Cotto and team were very attentive to my cars needs. Communication was great with Luis providing updates consistently. Communication was great with Luis providing updates consistently. More

Good service, resolved warranty covered issue professionally. Dealership was comfortable and accommodating. Met my needs professionally. Dealership was comfortable and accommodating. Met my needs More

Disappppointed with my recent service. No one called me when my car was ready. I went to pick it up it was not washed, the battery on my key was low, the settings to my car service was No one called me when my car was ready. I went to pick it up it was not washed, the battery on my key was low, the settings to my car service was not updated. The rental I received was on empty and i didnt realize it until I left and barely made it to the gas station. Incredibly disappointed. People by luxury cars for the service, which we pay for, but what i experienced was absolute joke. I will be adding my sentiments on yelp as well. More

Great professionals and amazing customer service. Everyone who walks in is treated like same. All of my issues from the Mercedes App was addressed and resolved with the exception of one thing that’s Everyone who walks in is treated like same. All of my issues from the Mercedes App was addressed and resolved with the exception of one thing that’s still pending, which is the service section still showing past due even after it was reset. Looks like I have to drive down there physically for that to be fixed. Wished it was done whenever I raised that concern. More

I would recommend this center for service. However, I feel like some staff could use work on their customer service skills. When I arrived for my scheduled appointment, technicians were around However, I feel like some staff could use work on their customer service skills. When I arrived for my scheduled appointment, technicians were around the garage but no one greeted me and processed to keep talking about weekend plans. My service advisor Martin was somewhat unhelpful during my process. He never returned my calls or text until late and then sent responses like "I don't handle loaners so I don't know how they work" which is okay to not know everything but I feel like I should have been directed to someone that did know instead of leaving my questions unanswered. No one wanted to help take out and install my son's car seat which I was told I would have help with when I first scheduled the appointment. Brianna and the lady handling curtesy vehicles were the only helpful representatives. More

Tyler as always is an amazing advisor. I think if he was to leave, I would go somewhere else I think if he was to leave, I would go somewhere else More

Great customer service, very friendly. And fully explained what needs to be done with the car as it being served service. Keeping in touch with the customer on the timeline of the car be And fully explained what needs to be done with the car as it being served service. Keeping in touch with the customer on the timeline of the car being ready. More

i have had several bad experiences with the dealership- multiple service issues- for windows not working, electrical issues on what i thought was a certified preowned vehicle. this was completely opposite multiple service issues- for windows not working, electrical issues on what i thought was a certified preowned vehicle. this was completely opposite of what i thought my Mercedes experience was going to be.. ive called in to speak with someone several times, with no returned phone call More