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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
327 Reviews
Call Service Center (210) 920-3235

327 Reviews of Mercedes-Benz of San Antonio - Service Center

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July 18, 2024

This dealerships team had outstanding communication and they were able to get my car seen and completed in a great time frame. More

by Epedraza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Report | Print
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

July 18, 2024

Great dealership but please change the tv station. I was there 4 hours so one news station on a loop repeating the same videos is very annoying. More

by laurajvela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores
Report | Print
Jul 19, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your feedback and for rating us highly! I'm glad you had a positive experience at Mercedes Benz of San Antonio. I will be sharing your comments with our team, and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 17, 2024

Mercedes San Antonio is the best. I love working with them they are they best so far in town More

by rochellenyanti375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal from services department
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Jul 17, 2024 -

Mercedes-Benz of San Antonio responded

Rochelle, Thank you for your very kind service review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 17, 2024

Excellent service provided by Mercedes Benz of San Antonio. I was given a same day appointment When the problem was diagnosed, I was given a loaner because the part was not available and it would be More

by JOELHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Crawford
Report | Print
Jul 17, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

July 17, 2024

Thrice I came and submitted the vehicle, for that I have rented car on my own expense multiple times..still issue is not resolved..no proper investigation..time and money consuming service centre More

by LIXFIX0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Parez
Report | Print
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 16, 2024

Stephen my service advisor went above and beyond to ensure excellent service and satisfaction and he delivered More

by Stpmd13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Report | Print
Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stephen met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

July 16, 2024

Javier, my service advisor, was super nice and the loaner I got was tempting- overall satisfaction 5 star. More

by LOURDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
javier
Report | Print
Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chris Martinez General Manager

July 16, 2024

Paco my service advisor is always helpful cares about his clients blessings my brother thank you again More

by ceciliocharles58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
Report | Print
Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 16, 2024

Great staff! Francisco and the team provide top notch service and always put the customer first! Thank you all! More

by dustinrf26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gonzalez
Report | Print
Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 12, 2024

Good service and good attention care and good details, good installation care good details and great quality More

by rggenesis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

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