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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
342 Reviews

342 Reviews of Mercedes-Benz of San Antonio - Service Center

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July 25, 2024

Luis and Jesse got my car ready in less than the expected time. Both were exceptionally professional and courteous More

by RONM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Taylor
Jul 26, 2024 -

Mercedes-Benz of San Antonio responded

Ron, Thank you for your very kind review. Luis, Jesse, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 24, 2024

Paco as always very helpful and great customer service. Your service department need more people like Paco More

by GWELLS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Paco Gonzales
Jul 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

July 24, 2024

Setting the appointment took several calls. After waiting for several weeks for a call back I called the service department and asked the young woman to schedule for me so I didn't have to wai More

by SYLVIADOSSOLNEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark De La Fuente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys that take my car keys, the girl at cashier and gave me the lane car loaner car, the girl at the snack bar, and the gentleman that took my car.
Jul 24, 2024 -

Mercedes-Benz of San Antonio responded

Sylvia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Martinez General Manager

July 24, 2024

Tyler J and Steve B are excellent. They are very professional and I appreciate them. More

by GDMARTINEZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! Tyler and Steve appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 23, 2024

Great And Awesome Service Always Got my service taken care of last minute and Was impressed with the San Antonio location More

by JANETTEGARCIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Romagnoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cornelius "Drew" Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of San Antonio responded

Janette, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

July 21, 2024

Service was excellent. Professional and friendly Offered additional valuable maintenance services. The description of the services was motivating. More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Interacted with None of the above
Jul 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

July 20, 2024

The service was great! Really appreciate Javier and his diligence. I was grateful for the Lyft. More

by jeff110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Jul 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for Javier and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

July 20, 2024

The finally figure out the issue with my navigation error,its was the error that mercedes dealer have never seen before , but at the end they have to report to mercedes corporate dealer and got the ema More

by Tomkhushal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Crawford
Jul 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. Please don't hesitate to reach out if you need any further assistance, we are always happy to help! Chris Martinez General Manager

July 20, 2024

Service was professional and timely. My advisor, Martin Flores, always keeps me informed of my vehicle's repair status and my vehicle is always ready when promised. More

by lasopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Flores, service
Jul 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chris Martinez General Manager

July 19, 2024

Javier was fantastic. Kept me up to date, and delivered exactly as promised. I'm very happy that there is a reliable service team in town! More

by JROSARUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Jul 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

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