Mercedes-Benz of San Antonio - Service Center

Terrific service Ryan Lyssy, service manager and Adam, tire expert were prifesdional and extremely helpful in servicing my vehicle that had really bad tires from anoth Ryan Lyssy, service manager and Adam, tire expert were prifesdional and extremely helpful in servicing my vehicle that had really bad tires from another dealer. This was the first time I Adam and he was efficient and thorough in evaluating my tires. He went beyond in providing me with a professional report and working with the other dealer on my behalf. Ryan Lyssy has been my service manager for about 5 years now and he is always frienly , efficient, professional and thorough in servicing my car. More

Outstanding service I have had outstanding service at this dealership. My service advisor is very well informed and helpful. She (Christi Schroeder) makes it easy for me. I have had outstanding service at this dealership. My service advisor is very well informed and helpful. She (Christi Schroeder) makes it easy for me. Very pleasant experience here. More

Special knowledge Mercedes are complex cars and MBSA has service advisors that know these cars. My advisor, Ryan Lyssey, has an impressive understanding of my car and h Mercedes are complex cars and MBSA has service advisors that know these cars. My advisor, Ryan Lyssey, has an impressive understanding of my car and has been very helpful in keeping it in tiptop shape. That is the core issue with service and this dealership does it right. More

Service Adviser I've used various Mercedes Benz locations but San Antonio MB has provided multiple good experiences. Ryan Lysee (sp?) is one of the best Service Rel I've used various Mercedes Benz locations but San Antonio MB has provided multiple good experiences. Ryan Lysee (sp?) is one of the best Service Relationship Managers I've met and service personnel made me choose Mercedes Benz again when it was time for a newer car. More

Amazing service! I stopped by the dealership without an appointment because my tire pressure fell greatly. Turned out that I had 2 nails in my tire. I waited with no t I stopped by the dealership without an appointment because my tire pressure fell greatly. Turned out that I had 2 nails in my tire. I waited with no trouble for about 2 hours. Tylor Jordan, my advisor, gave me an apology for the wait and also told me he just gave me a new tire for the wait. Took me by surprise! That was awesome of him. I would recommend this location to anyone. I had a great experience thanks to Tylor and everyone that I spoke with that day. More

Great service I recently bought a car here and worked with Paul Spencer. It was the best car using experience I have ever had ! He did a great job not overselling I recently bought a car here and worked with Paul Spencer. It was the best car using experience I have ever had ! He did a great job not overselling me and than took a couple hours patiently explaining all the features I recently had my first service and worked with Gary Lewis, again it was a great experience. Gary patiently walked me through the service process! This is a great dealership and look forward to a continued relationship with them! More

Over two months ago, I took my ML55 into for some service on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past ye on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past year) but since then, the passenger side sprayer no longer sprays. Also, at the time of pickup, I was told that the rear handle was just in and they needed to paint match it so it would be ready the next day. It wasn't so it was going to be a few days later. I called. The piece had not arrived...such a miracle...I was told before it just needed paint matching. A week passed. Two. I called. No return call. Another week. I called. No return call. I called and started getting a little hot and was told Gary Sauders, the service tech, was out on leave. They gave me Gary Lewis, the Service Manager. He said he'd take care of it and have that piece delivered the next day (since there were parts available right here in Texas!) and he'd have it painted and call me and, by gosh, we'd get this fixed! A day passed...two...three...I called back. No return call. I called back (it had been about 2 months by now...no call back. Finally, I get hold of Gary Sauders who has now returned from leave and told him to send me the money for that part as in now, please. No! No! You can't do anything, Gary, just send me the money please. Over 200 bucks for a piece of plastic. Gary assured me...the next day! So, a few days later I get a VM asking me to verify my address. After 10 years of having my ML55 serviced there, they were finally verifying my address. I did so. Another week passes...I call Gary Lewis. He'll get right on it! Another week passes. This week, I've called four times. No return call. This is a Mercedes dealer, folks! Unbelievable! How can this be? How can they retain a franchise with such a brand with this kind of service? I guess it is retain an attorney and go that route. More