Mercedes-Benz of San Antonio - Service Center

Tyler Jordan is responsive, consultative and simply makes me trust the process. We have other brands of cars, and there isn't a service experience that even comes close. me trust the process. We have other brands of cars, and there isn't a service experience that even comes close. More

I AM ALWAYS IMPRESSED WITH MY SERVICE ADVISOR GARY SAUTER. HE IS THE BEST. THAT IS WHY I CHOOSE TO PATRONIZE THIS DEARSHIP. SAUTER. HE IS THE BEST. THAT IS WHY I CHOOSE TO PATRONIZE THIS DEARSHIP. More

Javier was very professional and attentive. He explained everything that needed to be done to my car; so he made it very easy to understand. He explained everything that needed to be done to my car; so he made it very easy to understand. More

Martin Flores is amazing. Professional, courteous and very helpful. He makes every part of the service easy. Professional, courteous and very helpful. He makes every part of the service easy. More

Excellent Mercedes Benz car dealership and car service department in all areas that are measurable. department in all areas that are measurable. More

Outstanding service! My service advisor Javier responds to my calls in minutes always a professional. Very happy with the sales and service departments. My service advisor Javier responds to my calls in minutes always a professional. Very happy with the sales and service departments. More

They know how to really care for their customers. Javier is the bees knees and needs a promotion. Javier is the bees knees and needs a promotion. More

Absolutely the worst experience ever dealing with a car dealership. Took two months to complete repairs on car with damage to rear bumper and taillight. Finally just had to go get the car. Communication dealership. Took two months to complete repairs on car with damage to rear bumper and taillight. Finally just had to go get the car. Communication is poor if any. I am amazed they are still in business the customer service was so bad. There are other Mercedes Benz certified body shops in San Antonio do your research and go there. Stay away from this body shop. More

Service was not good, it seems that they prioritize commissions over customer service. only needed to have my locks on the tires removed, they told me they could help me right away assuming I would buy commissions over customer service. only needed to have my locks on the tires removed, they told me they could help me right away assuming I would buy the tires from them, when I told them that I already bought the tires elsewhere and just needed the lock removed , they said that the wait time was going to be 3 days, and they couldn’t help me. More

MBSA, you are an embarrassment to the MB brand. Absolutely horrendous service. Within 2 days of paying $5000 at the MB-certified dealer collision center to replace the front bumper and associa Absolutely horrendous service. Within 2 days of paying $5000 at the MB-certified dealer collision center to replace the front bumper and associated front end parts on my 2018 E-class, I start getting maintenance and error lights I had never before had (turn signals inop, adaptive high beam assist inop, low beams inop, blind spot sensor inop, traction control iBooks, etc.). When I bring my car back the next week to the body shop to have it checked out, the collision center tells me there’s nothing they can do and to go to the service department. When I go to the service department to have the lights checked out they tell me that a critical under-car body panel was never installed from the first repair at the collision center, so therefore the “repairs” for the front bumper were never actually completed. The service department even sends me a picture and explains to me that water penetration into my electronics from this missing panel is the cause of all the lights on my dash. When I call and tell the collision shop about their obvious mistake, they make absolutely no apology and are rude, combative, evasive, and disrespectful. Linda and Jeff are absolutely unprofessional. More