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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
327 Reviews

327 Reviews of Mercedes-Benz of San Antonio - Service Center

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May 06, 2024

All services performed promptly and as promised. Vehicle delivered on time and clean, exceeding my expectation. More

by R_SWENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

May 05, 2024

Fast, efficient, communicative! They took time to explain all the needs and what comes at my next check up. And there is a snack bar while you wait. More

by garza.aisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in Service
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

May 05, 2024

I always get great service. Gary, my service advisor, makes certain my car is kept in top condition. More

by janegroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Sauter, Service Advisor
May 06, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Jane, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gary and our team, and we look forward to working with you again. Chris Martinez General Manager

May 04, 2024

The service and attention to detail at the dealership is exceptional. Everyone I come in contact with is eager to please. Michael Wright in the service department was outstanding and kept me informed along More

by KLHPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

May 04, 2024

Great service as always. I will continue to bring my vehicle to this location in the future. More

by DTENORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
May 05, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

May 04, 2024

Meghan was efficient & thorough as our svc contact. Once she left at 5:30 we were left to mercy of just one gentleman that was responsible for ppl still waiting. There was no proactive customer service More

by DIBRENAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meghan Oliver
May 07, 2024 -

Mercedes-Benz of San Antonio responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Martinez General Manager

May 04, 2024

Paco is the best service advisor that is always kind and helpful. He also communicates very well. He is why I go there. More

by hedda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco in service.
May 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Paco here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

May 03, 2024

Mr. Martin Flores and his team provided great customer service. Up to this date I had nothing but positive interaction with all the employees More

by s_stin03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martín Flores
May 04, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

May 03, 2024

I just purchased my 2024 C300 which I love so much! The truck sensor was acting up so had to bring it back in. Plus a sales rep promised me something that needed to be taken care of long story short More

by tiff4646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
May 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Javier and the rest of our team and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

May 03, 2024

Nate, my service advisor provided exceptional customer service, and quickly took care of my service for my vehicle. More

by NTM4MUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate (Service Dept)
May 04, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

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