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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
327 Reviews

327 Reviews of Mercedes-Benz of San Antonio - Service Center

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July 30, 2024

Javier is always very helpful and prompt. Great service from everyone! We love coming to this dealership More

by MARIELA.V.GALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Jul 30, 2024 -

Mercedes-Benz of San Antonio responded

Mariela, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of San Antonio. Javier and our team look forward to having you as one of our valued customers for many more years to come! Chris Martinez General Manager

July 26, 2024

As a first-time Mercedes-Benz buyer, I learned a lot from talking to Stephen Martinez. He also did a good job expediting getting the software recalls and Series A service packages done while I waited for th More

by BILL2975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Jul 26, 2024 -

Mercedes-Benz of San Antonio responded

Bill, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Stephen met your expectations. Thank you again for choosing Mercedes-Benz of San Antonio. We look forward to having you as one of our valued customers for many more years to come! Chris Martinez General Manager

July 26, 2024

By far the worst luxury dealership to ever service your vehicle at, management sucks staff is rude and poorly organized! Daniel the service manager might as well be a statue sitting in an office with how u More

by Layth Jaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Lauer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Jul 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 25, 2024

Tyler and the team were great. Very professional and timely. Issues were properly addressed. You will get the kind of service that you would expect from a Mercedes dealership. More

by bperotti88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Jul 25, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Tyler here at Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

July 25, 2024

Mr. Michael Wright was very professional and respectful. I really enjoyed how he used his connection style with me. Please thank him for all his assistance. Mrs. Stephanie Banks More

by MRS.STEPHANIEBANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
Jul 26, 2024 -

Mercedes-Benz of San Antonio responded

Mrs. Banks, Thanks for sharing your experience with Mercedes-Benz of San Antonio. Michael and our team appreciate your business and hope to see you again soon! Chris Martinez General Manager

July 25, 2024

Luis and Jesse got my car ready in less than the expected time. Both were exceptionally professional and courteous More

by RONM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Taylor
Jul 26, 2024 -

Mercedes-Benz of San Antonio responded

Ron, Thank you for your very kind review. Luis, Jesse, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 24, 2024

Paco as always very helpful and great customer service. Your service department need more people like Paco More

by GWELLS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Paco Gonzales
Jul 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

July 24, 2024

Setting the appointment took several calls. After waiting for several weeks for a call back I called the service department and asked the young woman to schedule for me so I didn't have to wai More

by SYLVIADOSSOLNEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark De La Fuente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys that take my car keys, the girl at cashier and gave me the lane car loaner car, the girl at the snack bar, and the gentleman that took my car.
Jul 24, 2024 -

Mercedes-Benz of San Antonio responded

Sylvia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Martinez General Manager

July 24, 2024

Tyler J and Steve B are excellent. They are very professional and I appreciate them. More

by GDMARTINEZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! Tyler and Steve appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 23, 2024

Great And Awesome Service Always Got my service taken care of last minute and Was impressed with the San Antonio location More

by JANETTEGARCIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Romagnoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cornelius "Drew" Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of San Antonio responded

Janette, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

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