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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
327 Reviews
Call Service Center (210) 920-3235

327 Reviews of Mercedes-Benz of San Antonio - Service Center

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May 25, 2024

As long as you get Corey for your service manager you will be in good shape. More

by DSIUNGERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Frier
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words for Corey, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

May 25, 2024

All my concerns were addressed to my satisfaction and in a timely fashion, which I appreciate. More

by CRSDDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fawcett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael, Tyler, and our team met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

May 25, 2024

Javier Perez, the consummate professional made my experience feel seamless from beginning to end! I was able to drive one of their courtesy vehicles and was kept in the loop with details of my vehicl More

by DANIELEDWARDS4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Report | Print
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Daniel, Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. Javier and our team appreciate your business and hope to see you again soon! Chris Martinez General Manager

May 25, 2024

Top notch service I’d highly recommend to anyone that owns a Mercedes. No complaints! More

by leekathy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

May 24, 2024

Quality of repair service is very good. Meghan Oliver is professional and knowledgeable. Communication from the Service Dept regarding scheduling shuttle for pick up and notification of t More

by KOSUBK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback. We're glad to hear that you found the repair service quality to be excellent and that Meghan provided you with professional and knowledgeable assistance. We appreciate you letting us know about the lack of communication regarding shuttle scheduling and repair progress updates. Your comments are valuable, and we will work to improve in these areas. Please feel free to contact us directly at Mercedes Benz of San Antonio to discuss this matter further and ensure a more positive experience next time. Thank you again for your review. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 24, 2024

Everything went smoothly and as planned. I was treated very well from the point of arriving to the time I left. More

by TAULUV115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Paco
Report | Print
May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the wonderful review! I am delighted to hear about your seamless experience at Mercedes Benz of San Antonio. We take pride in providing top-notch service from start to finish. I appreciate your business and look forward to serving you again in the future. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 24, 2024

I have been going to Mercedes Benz of San Antonio since 1983, I have never been disappointed. More

by EMVLANHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Sutter Micheal Wright
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May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for being a loyal customer since 1983! I am thrilled to hear that you have always had a positive experience with Mercedes Benz of San Antonio. Your support means the world to me, and I look forward to serving you for many more years to come. See you next time! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 24, 2024

Great experience with new Service Representative (Javier Perez). Professional and a very accurate display of knowledge. More

by MICHAELBRUMSEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Report | Print
May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the positive review, Michael. I'm delighted to hear about your great experience with Javier at Mercedes Benz of San Antonio. I appreciate your kind words about his professionalism and knowledge. Please visit us again soon or share your experience with others. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 24, 2024

Service rep. Did an outstanding job in providing service. We are very happy with the service we got. More

by PCHOSKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez Service Department
Report | Print
May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for sharing your positive experience with us! I am thrilled to hear that our service rep provided outstanding service at Mercedes Benz of San Antonio. I truly appreciate your feedback and look forward to welcoming you back in the future. Drive safely! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 23, 2024

Rude, long wait time and poor communication, bad mechanics that broke my car and now saying it was already broken. Started with simple oil change. More

by PATRICIABASKETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Report | Print
May 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for sharing your feedback, Patricia. I take your concerns seriously and would like the opportunity to address them. Please reach out to me directly so we can work towards a resolution together. Sincerely, Chris Martinez cmartinez@mbofsa.com

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