Mercedes-Benz of San Antonio - Service Center

An unfortunately timed problem with our car resulted in an unplanned drive to the Service Center in San Antonio on Wednesday May 29. Everyone, from the young woman who checked us in to our Service Leader B an unplanned drive to the Service Center in San Antonio on Wednesday May 29. Everyone, from the young woman who checked us in to our Service Leader Bryce Crawford, through to the other young woman who checked us out (cashier) the following Tuesday, everyone was superb. Bryce especially was professional, efficient, responsive, and in every way possible, fully reflective of the high Mercedes Benz standards. Our deepest gratitude goes to MB-SA for hiring and training these individuals who made a difficult time for us as palatable as such a situation could have been. More

I went in for a flat tire. The coffee and pastries were very good The showroom is comfortable The coffee and pastries were very good The showroom is comfortable More

Nate was so helpful and easy to work with. He made the experience seamless. Nate continues to follow up with me promptly regarding questions I might have. He made the experience seamless. Nate continues to follow up with me promptly regarding questions I might have. More

A car battery change lasted under 3 hours! Perhaps a mechanic can be assigned to quick fixes Perhaps a mechanic can be assigned to quick fixes More

Best customer service of all dealerships in San Antonio . .not even close. Will only get Mercedes for the luxury and quality build .not even close. Will only get Mercedes for the luxury and quality build More

Very helpful establishing roadside assistance when I was out of town and then I was extremely satisfied with the prompt response and quick turnaround on repairing not just one tire but two tires the same da out of town and then I was extremely satisfied with the prompt response and quick turnaround on repairing not just one tire but two tires the same day . Elena was courteous and intuitively helpful. Thank you. More

Nate did a great job with our auto service. It could not have been better. It could not have been better. More

As of Friday May 31st, 2024, I prefer this location due to customer service. The employee with dealing with a loaner went above and beyond to assist me. to customer service. The employee with dealing with a loaner went above and beyond to assist me. More

Devin Ramirez is the most phenomenal service representative I have had in all my years of dealing with the numerous cars I have purchased from Mercedes. His customer service skills are unparalle representative I have had in all my years of dealing with the numerous cars I have purchased from Mercedes. His customer service skills are unparalleled. Devin’s attention to detail and keeping me informed on the status of my vehicle was outstanding. He is definitely a major asset for this dealership. Additionally, from the time I dropped the vehicle off, I was greeted immediately and also had a tremendous experience with the rental service. Big round of applause to the entire time. More

Excellent service. Javier did a great work taking the car in and keeping me posted and updating me with status. Eric did a great job fixing the issue. Keep up the good Javier did a great work taking the car in and keeping me posted and updating me with status. Eric did a great job fixing the issue. Keep up the good work More