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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
327 Reviews

327 Reviews of Mercedes-Benz of San Antonio - Service Center

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June 16, 2024

Attentive and thorough service. Friendly, responsive and efficient coordinator. I trust in the technicians' competence. Cleanup went WAY above and beyond, to the level of detailing. More

by Service Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Crawford
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 16, 2024

Excellent customer service. Service representative professional and approachable. I am very happy with my interactions with the representative. More

by DNMORELADN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco D Gonzalez
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

June 16, 2024

Tyler your service advisor knowledge of service has been wonderful. He was very patient in explaining service problems. More

by CBOSCHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Tyler here at Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

June 15, 2024

Mercedes Benz of San Antonio always takes great care of me and my car. Tyler Jordan went above and beyond to make it great experience while my car was being repaired! More

by Monique Fajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan from the Service Department
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad Tyler was able to help, and we hope to see you again! Chris Martinez General Manager

June 15, 2024

everyone was very professional and accommodating. I was very happy. Representative was very supportive and made me feel comfortable. More

by PHOEFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Castro
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chris Martinez General Manager

June 15, 2024

We found them to be extremely helpful. They went above what we expected in guiding us to what was best to do. More

by JRVANM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Caley
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

June 14, 2024

Representative was very tentative, supportive and informative with all updated informations. Completely make me feel comfortable as a person I can trust with my car. More

by ROBERTO.DIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Jun 14, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Roberto! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 14, 2024

Everyone was great and estimated time was just as planned. Communication and cost was clear and upfront. More

by SAENZJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
Jun 14, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

June 14, 2024

Service was as always, exceptional. we were met within a reasonable wait period at check in and taken to our service writer then to the loaner car window. everyone was first class in al More

by PHEANEY60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin, Loaner lady, Coffee bar ATTENDANT
Jun 14, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

June 14, 2024

My wife and I have been returning to your dealership for more than a decade, and hands-down, have always received the most professional and individualized service of any car dealership we have ever visited. More

by DRISCOLLRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that Josh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

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