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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
327 Reviews

327 Reviews of Mercedes-Benz of San Antonio - Service Center

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June 21, 2024

I agree with the maintenance department. It makes me feel relieved. Keep working hard,good More

by fenglin0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gonzales
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

June 21, 2024

Martin, our service advisor, consistently prioritizes customer satisfaction, distinguishing himself from other service advisors. We love his attention to customer needs as well as our expensive cars. More

by gilcerros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin—Service department
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

June 20, 2024

Tyler stands out as the most impressive part of the service experience. Kudos to the service center as well as it is always one and done. No need to return to tune up the work done b More

by ACENTUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in service
Jun 22, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

June 19, 2024

The people are always helpful and courteous. The service is always excellent! Professionalism all around. More

by CALANDREA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Caley
Jun 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

June 19, 2024

I never feel pushed into doing anything extra nor do I feel they haven't been upfront with me about things that might be a safety issue if I don't take care of them in the near future.soon. More

by susanbedd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for our service department, Susan! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

June 19, 2024

Bryce explained everything well and was able to answer all my questions. He communicated very well and handled everything nicely. More

by kevinkwhitehurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Jun 19, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review, Kevin! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

June 18, 2024

Michael was very helpful, he kept me updated and answered my questions promptly. I paid my bill on line and that made it faster for me to get in and out. More

by trishyhoover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie in Parts was helpful in getting my windshield ordered and delivered promptly!
Jun 19, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

June 16, 2024

First time working with Bryce because had had fantastic experience with Gary for years but he's retired. Have to say Bryce was just as good so very glad to deal with him & anticipate continued high satisfa More

by rickbeckersatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Rick, for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad Bryce was able to help, and we hope to see you again! Chris Martinez General Manager

June 16, 2024

Tyler is great. Expectations exceeded. Great communication. Car ready to go when time to pick up. More

by 2695000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the kind words for Tyler and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 16, 2024

Welcoming atmosphere and staff. Knowledgeable and courteous people. Very clean customer lounge and restrooms Prompt service and also communication More

by AMIN.SULEIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Gonzalez of the service department
Jun 17, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Amin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Chris Martinez General Manager

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