Mercedes-Benz of San Antonio - Service Center

Great customer service and convenient location makes this dealership easy to work into your car ownership routine. dealership easy to work into your car ownership routine. More

I cannot say enough positive things about my experience working with Paco, my service manager. Working with a service manager truly makes all the difference in your experience with a brand, and Paco exempl working with Paco, my service manager. Working with a service manager truly makes all the difference in your experience with a brand, and Paco exemplifies what excellent customer service is all about. Over the years, he has consistently demonstrated an exceptional level of knowledge, integrity, and professionalism that has made my relationship with the Mercedes brand nothing short of amazing. Paco goes above and beyond to not only advise me on the best care for my vehicle but also make thoughtful recommendations to keep me safe and ensure the longevity of my car. Trust is such an important factor in these relationships, and I can always count on Paco to be honest and transparent with me, which is invaluable. His customer service is also top-notch. He’s always efficient in scheduling appointments and ensuring that I’m in and out in a timely manner, minimizing any disruption to my work and patient schedule. Paco truly understands the balance between providing excellent service and respecting his customers' time. I am incredibly grateful for his dedication and professionalism over the years, and I can confidently say that he has made my entire experience with Mercedes exceptional. Thank you, Paco, for your outstanding service—your commitment to excellence does not go unnoticed! More

Great service giving me all details about my car, letting me decide what I wanted done. me decide what I wanted done. More

Hakeem was my service adviser for my last service and this might have been the best service experience I’ve ever had here. He’s my new advisor and will definitely work with him on my future repairs. this might have been the best service experience I’ve ever had here. He’s my new advisor and will definitely work with him on my future repairs. More

The service team is attentive and they address issues in a timely manner. I appreciate the updates that are given as services are rendered. Having access to a loaner vehicle is always a plus. a timely manner. I appreciate the updates that are given as services are rendered. Having access to a loaner vehicle is always a plus. More