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Mercedes-Benz of San Antonio - Service Center
San Antonio, TX
356 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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356 Reviews of Mercedes-Benz of San Antonio - Service Center
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July 25, 2025
This dealership is top notch! Best customer service And the service department is amazing. Javier is the best of the best Best customer service And the service department is amazing. Javier is the best of the best More
by lainiadavis
Employees Worked With
Other Employees :
Javier Perez in service deserves a huge monetary bonus!!! He is amazing
July 12, 2025
I’m reviewing Martin Flores. He was outstanding in his communication as well as service to me and my car. They were able to diagnose the electrical issue and thoroughly explain w He was outstanding in his communication as well as service to me and my car. They were able to diagnose the electrical issue and thoroughly explain what was needed.de my vehicle. In addition the team provided a detailed list of other items need to bring my vehicle up to standard. While I’m able to do many items on my own he was able to talk openly with me and explain everything in detail. I will bring my vehicle back again. Appreciate Martin and how clean my vehicle was after the service. More
by Nbattram
July 11, 2025
Hakeem White was probably the best service advisor I have ever had at a dealership. Excellent communication, informed and nice. Walked in pouring rain to check on how much longer my car would take in servi ever had at a dealership. Excellent communication, informed and nice. Walked in pouring rain to check on how much longer my car would take in service. As, I was leaving at 5:45 in the evening, he noticed a bent license plate and repaired and placed matching plate holders on my tags. It is amazing how kindness and communication aids in the waiting game. Excellent job! More
by Kendall
Employees Worked With
Hakeem White, service dept
June 17, 2025
All cars have problems… Paco in service makes all problems disappear… Paco is the man to know…Mike is finance is a pleasure to work with… Both men are extremely prompt in helping people… real assets problems disappear… Paco is the man to know…Mike is finance is a pleasure to work with… Both men are extremely prompt in helping people… real assets to the dealership More
by Tom
June 13, 2025
Had a service done to my dash cam/driver assist functions. I was assigned to Mr. Francisco “Paco” Gonzalez. He was extremely professional, proficient and efficient. After recording the symptoms functions. I was assigned to Mr. Francisco “Paco” Gonzalez. He was extremely professional, proficient and efficient. After recording the symptoms of my problem in as much detail as he could, he told me how they would proceed in diagnosing and fixing the problem, and the window of time he estimated it would take. He was ‘no nonsense’ about the process MB uses and how he’d keep me apprised at every step. My car was diagnosed and repaired quicker than we’d estimated! Mr. Gonzalez provided me a detailed account of the problem and what was required to fix it. I had no clue at the outset that it was a dash cam problem. All my driver assist sensors suddenly stopped working. He explained how the systems work together, what happened, and how they repaired it. What I appreciate the most is his willingness to push information. That relieves a lot of stress and consternation. Would definitely work with him again should the need arise. More
by Ammocdr
Employees Worked With
Francisco Gonzalez
