Mercedes-Benz of San Antonio

I had a great experience at Mercedes of San Antonio. I’d definitely recommend this dealership to anyone looking for a new or used car. The staff is extremely friendly and helpful! The finance department I’d definitely recommend this dealership to anyone looking for a new or used car. The staff is extremely friendly and helpful! The finance department worked hard to get me the best deal possible and made the whole process very smooth. I will be back for my next vehicle for sure. More

Great interaction from the moment I sent out a virtual message. Within minutes they had Mr. Agustin Romagnoli assigned and ready to work with me. Received a virtual message from him greeting me, which I h message. Within minutes they had Mr. Agustin Romagnoli assigned and ready to work with me. Received a virtual message from him greeting me, which I have never experienced with any dealer, not even BMW. He’s pleasant and easy going, but met my demands per se. Very patient, knowledgeable and great agent to work with. Highly recommend. More

They went above and beyond! Went in knowing the vehicle I wanted and they worked with me and made sure I left in it! Went in knowing the vehicle I wanted and they worked with me and made sure I left in it! More

They put our plates and washed my car. We were out of the dealership in 15 minutes. We were out of the dealership in 15 minutes. More

Trevor Williams and Ryan Williams were both helping us with the purchase of our new car and both were outstanding! I highly recommend them and Mercedes Benz of San Antonio! with the purchase of our new car and both were outstanding! I highly recommend them and Mercedes Benz of San Antonio! More

My service advisor, Martin Flores, is always helpful and professional. Repairs are performed in the estimated amount of time and status updates are provided along the way. Great service! professional. Repairs are performed in the estimated amount of time and status updates are provided along the way. Great service! More

I have purchase and never missed a service on a number of vehicles from MBofSA and my opinion has gone from stellar to non-referring from May to July of 2024. I had Service B performed along with: - The vehicles from MBofSA and my opinion has gone from stellar to non-referring from May to July of 2024. I had Service B performed along with: - The "routine" exorbitant spark plug change (even though I know better on pricing $700 for a spark plug change that is pressed on every customer that enters the service door) - Transmission mounts replaced - A Fuel Injection Service performed - Window track repaired I received the car back smelling of gas strongly. After it became overwhelming, the car went back and the gas tank and fuel pump had has puddled on them. MBofSA claimed a leak, it was obviously residual from the lines that had not been cleaned off after the injection service, but Tyler Jordan reports fuel injection service does not touch the fuel rail. You know what does touch the fuel rail? A spark plug replacement. I was charged $2,700 additional to the several thousand job I had picked up less than a month before. I chalked this up as a sign to now treat the dealership like others since a change in personnel had overwhelmed it in the past year. This was not able to be written off as a one-time thing anymore after my assistant took her CLA 250 in for Service B, was grotesquely visibly stared at by the men in the service bay (Mr. Wright not even trying to hide it). She gets a lot of looks, so no big deal, except for the fact that Service B includes a brake fluid check and correction, but instead she opted for and for some reason was allowed to pay for a brake fluid change $250+ that was already in the Service. Then she left the dealer after disregarding the disgusting staring and her brakes began to make a low rumble. The car went back and the brake pads that were "inspected" as part of the Service B had gone from .7mm, .8mm., .8mm, and .8mm to all the same except one nearly MISSING less than .1mm. MAGIC? For this reason they needed to replace all of the previously stellar pads AND THE ROTORS (it had not been enough time to damage a rotor, let alone pay for an entire brake system on the rear that was ADMITTEDLY "not inspected properly" and "missed by the tech". $1,400 later she got her car back. I will never recommend MBofSA again after sending countless customers there, it has, at least under Tyler Jordan, become a fleecing operation that is too much to swallow when you actually know cars. If I hadn't accompanied my assistant to the appointments, her car would have been reconstructed from the ground up for $92,000. Left surprised, but not surprised because it's just become one of the standard service bays you cannot trust one bit. More

Martin Flores is a top-notch service advisor. He answers all of my questions and keeps both automobiles running smoothly. He answers all of my questions and keeps both automobiles running smoothly. More

Javier Perez is an excellent service adviser. It took a while; but since I have been assigned to Javier the stress of getting my car fixed is gone. He answers his phone, if not the first time he It took a while; but since I have been assigned to Javier the stress of getting my car fixed is gone. He answers his phone, if not the first time he calls back! He is professional and knowledgeable, seems to know my car and wants to help me get the most value from it! A real breath of fresh air for me! And, just in time. I learned early on that calling the servie dept would not work. I would call the dealership, get transfered to service and ask; some times beg for the person to stay on the line until a service advisor would answer; these people are busy but so am I. Thanks, Javier From this point on in the evaluaion is pre Javier! Why was there not an opportunity to evaluate the mangement of the service department? I have known Louis Garcia for long time, bought several cars from him, He is a rarea and valued asset to your organization! And walking through the service dept waiting area seeing me and asking me if he could. More

Louis and all the staff were nice, helpful and efficient. They made my purchase easy. They made my purchase easy. More