Mercedes-Benz of San Antonio

This is my second time to buy a car from MBoSA. Paul Spencer has been my salesperson both times and what a joy. Not only is he on top of his business acumen but remembers things about you personally th Spencer has been my salesperson both times and what a joy. Not only is he on top of his business acumen but remembers things about you personally that makes working together that more efficient and effective. I literally spoke with him at 9am and by noon I had the deal that I wanted. Oh and did I mention I was working with 3 other dealerships that couldn't come close to his price and I kept having to follow up with them which is ridiculous. I would definitely advise anyone that wants a Mercedes to call Paul Spencer personally and buy a car from him. More

Over two months ago, I took my ML55 into for some service on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past ye on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past year) but since then, the passenger side sprayer no longer sprays. Also, at the time of pickup, I was told that the rear handle was just in and they needed to paint match it so it would be ready the next day. It wasn't so it was going to be a few days later. I called. The piece had not arrived...such a miracle...I was told before it just needed paint matching. A week passed. Two. I called. No return call. Another week. I called. No return call. I called and started getting a little hot and was told Gary Sauders, the service tech, was out on leave. They gave me Gary Lewis, the Service Manager. He said he'd take care of it and have that piece delivered the next day (since there were parts available right here in Texas!) and he'd have it painted and call me and, by gosh, we'd get this fixed! A day passed...two...three...I called back. No return call. I called back (it had been about 2 months by now...no call back. Finally, I get hold of Gary Sauders who has now returned from leave and told him to send me the money for that part as in now, please. No! No! You can't do anything, Gary, just send me the money please. Over 200 bucks for a piece of plastic. Gary assured me...the next day! So, a few days later I get a VM asking me to verify my address. After 10 years of having my ML55 serviced there, they were finally verifying my address. I did so. Another week passes...I call Gary Lewis. He'll get right on it! Another week passes. This week, I've called four times. No return call. This is a Mercedes dealer, folks! Unbelievable! How can this be? How can they retain a franchise with such a brand with this kind of service? I guess it is retain an attorney and go that route. More

Gregory Pancake was the salesman who assisted us when we leased a 2012 Smart Fortwo. He was totally uninterested in explaining anything to us about both the car itself, and the leasing process. He could eas leased a 2012 Smart Fortwo. He was totally uninterested in explaining anything to us about both the car itself, and the leasing process. He could easily have upsold us to a better model but he was not into it. The books he presented me with when I picked up my car had place for all sorts of helpful information and a slot for his business card. Nothing was filled out, and there was not even his card. I was given no information about the service arrangements. To this day, three months since the lease, I know nothing about this aspect of my agreement. Andrea in Financing was not as helpful as I hoped she'd be. I called her yesterday to discuss my options in returning the car under the Early Termination provision. She seemed clueless; even when I read to her directly from the contract she was confused and gave contradictory statements. She began by stating that I would have to come to her office in order for her to help me. I told her it could be done via phone call. I had to show her where on the contract to find the Early Termination clause. After that, she began giving contradictory statements regarding the specifics of the agreement. Finally, she gave me the phone number of the financing company. Her attitude the entire time was contemptuous and condescending- a 180 degree difference from the day I signed the paperwork. I am completely dissatisfied with the quality of the service I have received at the Mercedes dealer in San Antonio. I wish I had never set foot on their property. More

I searched a long time to find the right used GL320 and this dealership was very helpful. I live out of town and came in late in the afternoon to purchase. It was exactly as promised and the staff and sa this dealership was very helpful. I live out of town and came in late in the afternoon to purchase. It was exactly as promised and the staff and salesman were professional and very accomodating. Dealer was fair on the sales price and trade. They made this a very positive experience. Geoffrey Barnes was the salesman. Very knowledgeable. More

The salesman was polite on the surface but showed arrogence and lack of knowledge of the vehicle we inquired about. 1. We would like to have a R-class with the 7 seat option and Panoramic roof. arrogence and lack of knowledge of the vehicle we inquired about. 1. We would like to have a R-class with the 7 seat option and Panoramic roof. He searched MB inventory but apparently don't know how to search for the 7th seat option. Several of the vehicles he shows on the screen has no 7th seat but he insisted that the 7th seat comes standard on R-class even after I pointed out his mistake. 2. He refused to print out specs for various R-class models for us to compare. Don't know what is going on in his heaad. 3. He quoted a higher price on a used 2008 model. Later, when we asked for the price for a new 2008 model with the same spec, he revealed a much low price and refused to explain the price discrepancy. As the old saying goes, Never trust a salesman, especiall when it is a MB salesman. 4. He even didn't bother to ask about our contact information. The attitude is take it now or you don't need to come back. 5. We did the only honorable thing in this situation - buying from MB Boerne. People there are much more appreciative of our business. Btw, as I am working in Austin, I got chance to visit all four dealers in the region - San Antonio, Boerne, Austin, Georgetown. SA MB is clearly the worst. More

My wife and myself had dealt with Mike Jones previously in the past and wanted a no-hassle situation again this time around and chose to go back to Mercedes-Benz of San Antonio. The price was on par with in the past and wanted a no-hassle situation again this time around and chose to go back to Mercedes-Benz of San Antonio. The price was on par with the closest competing MB dealership and Mike did a wonderful job making us feel welcomed again with absolutely no pressure. We had coffee while we briefly waited for our vehicle. The most important part of the buying process was our monthly payments Mike managed to get for us. They are exactly where we wanted them to be. There was no up-sale pushing during our purchase and it felt exactly the way buying a luxury car should. We also get our other Mercedes serviced there as well and recommend Brian for your vehicle's servicing. More

Absolutely the worst, most stuck up dealership I have ever been to. When looking for a new car, I visited the dealer and inquired about what my wife and I were looking for. Instead, we got a speech on wh ever been to. When looking for a new car, I visited the dealer and inquired about what my wife and I were looking for. Instead, we got a speech on what the salesperson thought we should get. When we discussed trading in our vehicle (a competing luxury vehicle), we were offere auction value for the car. When we asked why, the salesman said that there were visible defects on the car. Bear in mind, this car was 12k miles fewer miles than it should have had and not so much as a scratch anywhere. Adding insult to injury, they offered to finance us at a high interest rate and $10k less than we wanted.<br><br>Bottom line: This dealership tried to take advantage of my wife and I.<br><br>End result: We bought a car from their direct competitor the following day and came back in it and picked up our desposit for the Benz we had initially considered buying. More