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Mercedes-Benz of San Antonio

San Antonio, TX

4.6
463 Reviews
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here. Command your journeys with confidence when you lease or finance a new Mercedes-Benz GLC or Mercedes-Benz GLS SUV. If you’re ready to drive home in a new Mercedes-Benz C-Class Sedan, our Mercedes-Benz finance experts are here for you. We’ll go over our Mercedes-Benz lease offers and help you value your trade-in if you’re looking to move on from your current vehicle. You can even apply for Mercedes-Benz financing online before you visit our San Antonio Mercedes-Benz dealer!
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9600 San Pedro Ave

San Antonio, TX

78216

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Showing 463 reviews

July 26, 2024

By far the worst luxury dealership to ever service your vehicle at, management sucks staff is rude and poorly organized! Daniel the service manager might as well be a statue sitting in an office with how u More

by Layth Jaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Lauer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Jul 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 25, 2024

Tyler and the team were great. Very professional and timely. Issues were properly addressed. You will get the kind of service that you would expect from a Mercedes dealership. More

by bperotti88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Jul 25, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Tyler here at Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

July 25, 2024

Mr. Michael Wright was very professional and respectful. I really enjoyed how he used his connection style with me. Please thank him for all his assistance. Mrs. Stephanie Banks More

by MRS.STEPHANIEBANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
Jul 26, 2024 -

Mercedes-Benz of San Antonio responded

Mrs. Banks, Thanks for sharing your experience with Mercedes-Benz of San Antonio. Michael and our team appreciate your business and hope to see you again soon! Chris Martinez General Manager

July 25, 2024

Luis and Jesse got my car ready in less than the expected time. Both were exceptionally professional and courteous More

by RONM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Taylor
Jul 26, 2024 -

Mercedes-Benz of San Antonio responded

Ron, Thank you for your very kind review. Luis, Jesse, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 24, 2024

Paco as always very helpful and great customer service. Your service department need more people like Paco More

by GWELLS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Paco Gonzales
Jul 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

July 24, 2024

Setting the appointment took several calls. After waiting for several weeks for a call back I called the service department and asked the young woman to schedule for me so I didn't have to wai More

by SYLVIADOSSOLNEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark De La Fuente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys that take my car keys, the girl at cashier and gave me the lane car loaner car, the girl at the snack bar, and the gentleman that took my car.
Jul 24, 2024 -

Mercedes-Benz of San Antonio responded

Sylvia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Martinez General Manager

July 24, 2024

Tyler J and Steve B are excellent. They are very professional and I appreciate them. More

by GDMARTINEZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! Tyler and Steve appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 23, 2024

Smoothest car buying process I’ve ever experienced! Exceptional customer service from everyone we encountered. Joshua was extremely patient and knowledgeable. You’ve made us Mercedes people for life! More

by JREED1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that Joshua was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

July 23, 2024

Great And Awesome Service Always Got my service taken care of last minute and Was impressed with the San Antonio location More

by JANETTEGARCIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Romagnoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cornelius "Drew" Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of San Antonio responded

Janette, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

July 22, 2024

The experience was great. My salesman was very personable and knowledgeable about the vehicle I bought. I drove from Corpus Christi to San Antonio to purchase this vehicle. It More

by deborah.vargas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waleed Al Qahtani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Bernal F&I Manager
Jul 22, 2024 -

Mercedes-Benz of San Antonio responded

Hi Deborah: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

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