Mercedes-Benz of San Antonio

Quality of repair service is very good. Meghan Oliver is professional and knowledgeable. Communication from the Service Dept regarding scheduling shuttle for pick up and notification of t Meghan Oliver is professional and knowledgeable. Communication from the Service Dept regarding scheduling shuttle for pick up and notification of the progress and timing of repair completion is poor. I had to initiate phone calls and often waited hours for any return message if I got any at all. More

Rude, long wait time and poor communication, bad mechanics that broke my car and now saying it was already broken. Started with simple oil change. mechanics that broke my car and now saying it was already broken. Started with simple oil change. More

Excellent customer service! Thank you for your care, dedication, patience, and support to ensure my vehicle is safe for driving. Thank you for your care, dedication, patience, and support to ensure my vehicle is safe for driving. More

There is absolutely nothing negative I can say about my purchase experience. There was No pressure, Rolando was so kind and understanding about what I needed in a vehicle. I will definitely come back when purchase experience. There was No pressure, Rolando was so kind and understanding about what I needed in a vehicle. I will definitely come back when it is time to trade in and get a new one. You get what you pay for at this dealership. If I could give them 200 stars I would. More

My new service rep, Javier Perez, was very knowledgeable, polite and professional. He kept in touch via phone or text throughout the process. My previous annual appointments consisted of being without my c polite and professional. He kept in touch via phone or text throughout the process. My previous annual appointments consisted of being without my car for 3 to 4 days for same service, which was very frustrating. He had my car picked up, serviced and brought back within a day and a half. Also, my valet driver, Ricardo, was also professional, trustworthy and polite. More

Josh and Waleed were excellent. It took a while to get my car because it needed to be certified for CPO but the wait was worth it! It took a while to get my car because it needed to be certified for CPO but the wait was worth it! More

Nate Caley and the service team did a great job keeping me informed. I am still waiting for the email regarding the detailed recommendations. me informed. I am still waiting for the email regarding the detailed recommendations. More

Paco is always very helpful and keeping me updated on my vehicle. Service is always awesome and professional. Highly recommend! vehicle. Service is always awesome and professional. Highly recommend! More

Mr. Pedraza, Is a great salesperson, he knows all about the vehicle that he is selling. He has gone above and beyond the call of duty. If there is a problem, he is always quick to respond and makes sur the vehicle that he is selling. He has gone above and beyond the call of duty. If there is a problem, he is always quick to respond and makes sure it gets resolved. He will keep in constant contact until he makes sure that you are satisfied and with that makes sure that the experience of purchasing a vehicle very smooth. I will always recommend him; he is very knowledgeable and always very professional. More

I paid for a treatment for the leather seats and paint while in finance. Getting to the right person to schedule this was frustrating. Then the day I came for it, it wasn’t done. We had a language barrier while in finance. Getting to the right person to schedule this was frustrating. Then the day I came for it, it wasn’t done. We had a language barrier until someone came who spoke both Spanish and English. I still don’t know if this treatment was done to my car because it didn’t look or feel different AND I never received a service paperwork showing me what was done. Still don’t know. More