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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
678 Reviews

678 Reviews of Mercedes-Benz of Salem - Service Center

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December 14, 2023

Always good service by the staff They do everything they can to make sure the car is done correctly More

by MICHAELELANSING
Recommend Dealer
Yes
Employees Worked With
Tony
December 13, 2023

Got us in quickly on a Friday at 4 pm to read engine warning light. Diagnostics allowed us to come back Monday for repair. They got us in and corrected the problem. More

by D.harke
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Carroll
Dec 13, 2023 -

Mercedes-Benz of Salem responded

We're glad we could get you back on the road! Thank you for choosing Mercedes-Benz of Salem!

December 13, 2023

It was good experience It was good experience. Got work done as needed It was good experience. Got work done as needed. Thanks More

by DPNG94
Recommend Dealer
Yes
Employees Worked With
Don post
Dec 13, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 13, 2023

Welcoming. Courteous. Polite. I was told when the car would be finished and it was on time. Their shuttle took me home and picked me up upon completion. I was o More

by DAVE_MENSER
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 13, 2023 -

Mercedes-Benz of Salem responded

The coffee is always a plus! Thank you for choosing Mercedes-Benz of Salem!

December 13, 2023

Took 3. 5 weeks, way too long . Not sure who caused delay. Mercedes corporate probably. More

by BEVAN.RONN
Recommend Dealer
No
Employees Worked With
Evan Carroll
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Carroll
Dec 13, 2023 -

Mercedes-Benz of Salem responded

Thank you for your patience with your repairs. We are working as fast as we can but many factors could contribute to an excessive wait time. Thank you for choosing Mercedes-Benz of Salem!

December 11, 2023

They were really helpful and tried to meet my needs and also came and picked my car up from my house and brought it back More

by DIMICH470
Recommend Dealer
Yes
Dec 13, 2023 -

Mercedes-Benz of Salem responded

We're glad we could service your vehicle! Thank you for choosing Mercedes-Benz of Salem!

December 11, 2023

Excellent 1st experience I would recommend your dealership for service. Would come back. Thank you More

by dnguyenm3
Recommend Dealer
Yes
Employees Worked With
Tony in Service. Very helpful.
Dec 13, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 09, 2023

Longtime customer of the service department great people. Very accommodating to customers when vehicles are in for service More

by CHARLESREGGLESTON
Recommend Dealer
Yes
Employees Worked With
Don
Dec 14, 2023 -

Mercedes-Benz of Salem responded

Thank you for being a longtime customer! Thank you for choosing Mercedes-Benz of Salem!

December 08, 2023

I shouldn't have to have a long-time customer because of Don And the service he provides More

by Carwww
Recommend Dealer
Yes
Employees Worked With
Don
Dec 14, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 08, 2023

Great dealership which focuses on customer service and is Considerate of your time. The shuttle also makes it convenient to get repairs done More

by rojdav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

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