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Mercedes-Benz of Sacramento - Service Center

Sacramento, CA

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1,870 Reviews
Call Service Center (916) 741-4218

1,870 Reviews of Mercedes-Benz of Sacramento - Service Center

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December 05, 2022

I took in my GLB 250 for Service B and Mercedes Benz of Sacramento was very thorough in their inspection of my vehicle. The windshield wipers were replaced for safety purposes. More

by dbalinsat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate your business and the great review!

December 03, 2022

Cecilia is a top notch service provider and was very expedient with answering all questions and concerns. More

by alnbrooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Report | Print
Dec 05, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

Dec 05, 2022 -

alnbrooker responded

My check engine light came on after I picked up my 2014 E350 Mercedes Benz. Should I have it towed back to Sacramento Mercedes? Or is it ok to drive back with a check engine light on?

December 02, 2022

Great service car was clean and ready ahead of time. Wonderful explanation of services provided. And how to take care of my car. Thank you so much for the Uber service. More

by psalm34one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Efrain Vasquez
Report | Print
Dec 02, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

November 25, 2022

We have purchased several cars from this dealership. We really appreciate how we are treated and we really trust our salesperson John Lou and the service is always spot on More

by joyceewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Liu, Lisa Brown, Jack Manikoth, Efrain Vasquez, Michael Marquez, Julie Garcia, Dustin Brooks
Report | Print
Nov 26, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for recognizing John and our team with a 5 star review!

Nov 29, 2022 -

joyceewalker responded

We really like dealing with the entire staff. They go out of their way to accommodate everyone.

November 24, 2022

The customer service representative never picks his call. And he never calls back even when you leave him a voicemail. More

by Benznerd22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Harber
Report | Print
Nov 26, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We know the importance of good communication, and we sincerely apologize for your inconvenience. If you have any unresolved issues or concerns, please contact us at 916.924.8000.

November 23, 2022

When I picked up my car the key fob battery was dead and the car was not locked. Why was the radio tuned to 100.5 the lyft service was excellent. More

by ferlaak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Report | Print
Nov 26, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for bringing this to our attention so we can remind our staff that it is our policy to return the vehicle to the customer with all settings unchanged. We apologize for any inconvenience. If you bring your fob in to our parts department we will happily replace the battery at no charge.

November 22, 2022

Dave and Jeff do. a fine job if letting me know what the service will entail More

by randscalvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Dave Lanzone, Jeff McDougall
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate the feedback!

November 20, 2022

Not a recomendable place for fixing your car the service reaper send me to get my EGR for my sprinter to the pic and pull!!!!!!?? More

by Roberto NOMBEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Lanzone
Report | Print
November 19, 2022

Carlos provided excellent customer service. We really appreciated the professional service he provided from start to end. Always provided the updates with the progress. The only one concern I h More

by mohini.singh-ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Young
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. If you have any questions please call us at 916.924.8000 ~

November 19, 2022

My Service Advisor was Edgar he was excellent. He kept me updated on everything that was going on with my vehicle, he made sure I had a loaner, and made sure my issues were resolved before returni More

by Nicole Singleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida, Efrain Vasquez
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know Edgar earned a 5 star review!

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