Back

Mercedes-Benz of Sacramento - Service Center

Sacramento, CA

not yet
rated
1,870 Reviews

1,870 Reviews of Mercedes-Benz of Sacramento - Service Center

Sort by
January 28, 2016

oil scattered in the engine bay after oil change . The technician cleaned a little bit i still saw oil everywhere. Contacted Efrain Vasquez and he will make that doesnt happened anymore and offe More

by RONNELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Jan 28, 2016 -

Mercedes-Benz of Sacramento responded

We appreciate you taking the time to let us know and we apologize that we didn't clean the oil completely. Please stop by the dealership at your convenience and we would be happy to take care of it for you. Feel free to contact me if I can assist you. Lisa Brown lbrown@vonhousen.com

January 28, 2016

I love my Mercedes C300 The thought of maintenance along with the word Merecedes in the same sentence can be frightening. Sometimes the cost is, but the service received from More

by ASISSON711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Jan 29, 2016 -

Mercedes-Benz of Sacramento responded

We realize your luxury car is an investment and we're glad you're experiencing the first class service that comes with your investment. Efrain is dedicated to making sure his customers are confident they are getting the best value along with exceptional service. Thank you for telling your story! Lisa Brown lbrown@vonhousen.com

January 28, 2016

You can count on MB of Sacramento Service Dept. MB of Sacramento Service Dept. is the most professional service center you can ever find. I've been with them for 10 years and the experiences I've ha More

by SamL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

"The best or nothing" is our goal and we appreciate your nice review. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Vehicle Inspection I had a very easy and speedy experience at Mercedes-Benz of Sacramento for my vehicle inspection. Jack greeted me kindly and followed up with me durin More

by SELAJOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

I'm not surprised that you enjoyed working with Jack! We have a great team at Mercedes Benz of Sacramento. Thanks for the review. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Attempt to "Upcharge" I bought a 2002 C240 in June, 2012. It had 64,500 on it. I immediayely took it to Van Housen (VH) MB/Sacramento to have the car checked out and repair More

by DOCKK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Harland, lead mechanic, Lisa Brown, Efrain Vasquez
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for the input. If you still have any unresolved issues since we last spoke, please feel free to contact us. Lisa Brown lbrown@vonhousen.com

January 28, 2016

recall a recall of 2015 c300 4matic automobiles was issued. i took my car in to have the power steering software updated as a result of the recall. it was More

by margotzikas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

Thank you for choosing Mercedes Benz of Sacramento. I'm glad to hear you were satisfied with your service visit. We appreciate the input. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Great service and very helpful. Took care of every need and question above average. I would definitely go back for future service and would recommend them to anyon More

by GABRIEL.IRVING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

We look forward to serving you in the future. We're glad you've been satisfied enough to recommend us to your friends and family. Thank you for the input. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Sales to Service a Team Approach Effrin the service manager processed my issue professionally and efficiently. He communicated regularly, the progress of the repair issue which was More

by apbaeta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Feb 02, 2016 -

Mercedes-Benz of Sacramento responded

We're lucky to have professional and dedicated employees like Efrain. Thank you for the feedback. Lisa Brown lbrown@vonhousen.com

January 28, 2016

Thanks Jason Harber Jason Harber made service easy for me. Contacted Jason Harber late in the afternoon the on Monday he made sure I was taken care the very next morning More

by SULLIVANGROUPRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Jan 29, 2016 -

Mercedes-Benz of Sacramento responded

We appreciate you taking the time to review Mercedes Benz of Sacramento ~ It is our goal to provide exceptional service to every customer. Lisa Brown lbrown@vonhousen.com

April 13, 2011

In December of 2010, I took my 2008 Mercedes ML350 into Mercedes Benz of Sacramento (Von Housen Automotive Group) for an oil change and service. While they were retrieving my car their driver caused an ac More

by janiemcginn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Patrick, DIrector of Operations
...
187