Mercedes-Benz of Sacramento - Service Center

I didn’t know that the dealership was sold to Envision Motors, some guys from Southern California, Zarabi and Saradienne. Avoid this place. Will be going to MB in Fairfield. Too bad Von Housen sold it to Motors, some guys from Southern California, Zarabi and Saradienne. Avoid this place. Will be going to MB in Fairfield. Too bad Von Housen sold it to Envision. They minimize the Benz brand over “envision” some lame name. lmao. More

Poor Service from thier Auto Advisor and Director. They dont know how to file a claim to a repair that was under Tire Plus Program. Talked to multiple Dealership and they state the same I should not b They dont know how to file a claim to a repair that was under Tire Plus Program. Talked to multiple Dealership and they state the same I should not be paying any amount since the damage was from Road Hazard damage from a nail. Teams MB USA staff tried calling them to find out the issue and poor MB USA staff was put on hold for a while with no respond from that dealership. To me this dealership should not hold the name MB if they can't talk to customers or their higher Coperation. More

My new car needed repair on a few part which ordered 6 months ago and still not fixed. Horrible service. months ago and still not fixed. Horrible service. More

Turned in vehicle for emissions modification and other work. Jason Harbor was initially responsive and would send texts. Texted me and said car would be ready 12/12. Never heard back and I texted 12/28 as work. Jason Harbor was initially responsive and would send texts. Texted me and said car would be ready 12/12. Never heard back and I texted 12/28 asking for an update. He responded and said car would be ready the next day. I pick up my vehicle and it has a check engine light on. When I get home I do a diagnostic test, export the results, and email Jason about it. I ask if the codes I am getting are covered under the emissions modification warranty and he never emailed back. After reaching out to MB Customer care and the settlement coordinator I was able to make an appointment with MB of Sac on 02/06/23. I pick up vehicle on 02/09 and I was charged $600 for an issue that should have been fixed during the emissions modification. My car was returned to me with the window taped up (window down and inoperable), all of the protective plastic bags throughout the interior and my hood release broken. I flag a worker down and ask if this is how it was supposed to be returned to me. Another worker helped with removing the plastic. The tape used to hold up the plastic was not coming off. I told the workers that it wasn’t their job to remove the tape that was stuck to my vehicle. They flagged down what appeared to be mechanic to look at my hood release and the mechanic went down and appeared to work on it. I went in to get Jason to complain about the tape and the hood release. As we were outside reviewing my car he was unsure of why they used that tape but ensured me that it was easy to remove. It is not! He said it was not the responsibility of the dealership to remove the tape and there was nothing he could do about it. The person who was working on the hood release said it was back in place. Before leaving I pulled on the lever to ensure it was working properly and the entire assembly popped out again and was not functional. When I went in to complain to Jason about it, he said that I broke it now and that it was not the dealers responsibility to fix it and asked if I wanted a quote replace the hood release. This entire experience has been the absolute worst customer service experience in my life. Overall I spent $2000 on services between these two visits and was treated like a 2nd class citizen. More

Took my car in for tires. Was 5 minutes late to appointment due to weather. Waited almost 30 minutes for advisor and was then told he didn't think he could find anyone to put Was 5 minutes late to appointment due to weather. Waited almost 30 minutes for advisor and was then told he didn't think he could find anyone to put the tires on my car because it was close to lunchtime. I've made another appointment but I'm not sure what to expect. In addition I'm waiting for a manager to contact me because I have a quote for tires from MB which is different than the price the advisor gave me. I'm a little frustrated at this point. More

First time using MB Sacramento they did what was promised. I have been a customer of El Do Hills for years but they were booked promised. I have been a customer of El Do Hills for years but they were booked More

Scheduling an appointment was bad, had to call several times even after waiting for few months on back order part. Service manager Dave was friendly, helpful and polite. Car was fixed in one day, so ove times even after waiting for few months on back order part. Service manager Dave was friendly, helpful and polite. Car was fixed in one day, so overall good experience Thank you More

Knowledgeable, professional team members who take pride in delivering an exceptional experience during every interaction. pride in delivering an exceptional experience during every interaction. More

Mercedes Benz of Sacramento took a perfectly good running car of mine worked on it and within 50 miles. I started having engine problems that are supposed to be under warranty and they’re refusing to work on car of mine worked on it and within 50 miles. I started having engine problems that are supposed to be under warranty and they’re refusing to work on the car. More

I appreciate the personal attention Efrain provides. He is the reason we get both our Mercedes vehicles serviced at this site. He is the reason we get both our Mercedes vehicles serviced at this site. More