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Mercedes-Benz of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of ...
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

November 20, 2022

Not a recomendable place for fixing your car the service reaper send me to get my EGR for my sprinter to the pic and pull!!!!!!?? More

by Roberto NOMBEMAIL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Dave Lanzone
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November 19, 2022

Carlos provided excellent customer service. We really appreciated the professional service he provided from start to end. Always provided the updates with the progress. The only one concern I h More

by mohini.singh-ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Young
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Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. If you have any questions please call us at 916.924.8000 ~

November 19, 2022

Austin was one of the BEST sales representatives I have ever worked with. He went above and beyond to make sure my satisfaction was guaranteed. Very responsive and attentive! I would direct anyone intere More

by kakopyan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Maharaj
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Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for recognizing Austin with a 5 star review! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

November 19, 2022

My Service Advisor was Edgar he was excellent. He kept me updated on everything that was going on with my vehicle, he made sure I had a loaner, and made sure my issues were resolved before returni More

by Nicole Singleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida, Efrain Vasquez
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Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know Edgar earned a 5 star review!

November 18, 2022

The person who did my intake refused to give me the paperwork. She never updated me about my car. And she never bothered to call me that my car was ready. You need to fire her. More

by Harvey Torin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Salgado
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Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. As a family owned business that has been serving our customers for over 60 years, It is always our goal to provide the best service possible and we're sorry to hear that was not the case. Please contact us at 916.924.8000 and we will be happy to assist you.

Nov 30, 2022 -

Harvey Torin responded

By the time I was able to determine that my car was ready, the person who did my intake had gone home. I complained loudly to what I believe was the service manager who said he was sorry and that he would talk to her about this incident. At the very least, I expected a phone call or a message of apology. That was over a month ago and I'm still waiting.

More
November 18, 2022

I appreciate the friendly staff and great service. Efrain Vasquez is the best representative! He’s kind, professional, knowledgeable and helpful. More

by ONEALGLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
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Nov 18, 2022 -

Mercedes-Benz of Sacramento responded

We're lucky to have Efrain and a great service team. Thank you for the great review!

November 18, 2022

Thankyou Edgar partida you did a fantastic job you are really patient and nice person thank you. More

by Gtoguerrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar partida, Efrain Vasquez
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Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

November 18, 2022

Kerry Lucy was great! She did a good job accommodating our wants and needs and we left the Dealership a happy couple... More

by katz101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Lucy
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Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great feedback!

November 18, 2022

Our experience w MB of Sac was awesome, from beginning to end, efficient and friendly. More

by Craigmclochlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff McDougall
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Nov 23, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review!

November 16, 2022

My dealer Fernando really took care of me during my purchase. He was very nice and patient since I was asking for a lot! The whole process was smooth and Fernando and his team did everything they could More

by iris.cruz88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ranslow, Fernando Robles
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Nov 16, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback! We appreciate your business and will be happy to assist you again in the future.

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