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Mercedes-Benz of Sacramento

Sacramento, CA

Overview
Reviews
Vehicles
3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

December 15, 2022

Carlos was very accommodating even though I had a 4 hour wait. Great personality and knows the business. More

by patriciacosta0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Young
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December 13, 2022

Scheduling was quick and easy Service representative was a pleasure to work with. Provided quick and complete answers to all my issues More

by SSILIGO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Roger Williams
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December 10, 2022

Efrain took great care of me during my service and even got me to and from the dealer! Thanks for the amazing quick service! More

by Markus Gomez
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Edgar Partida
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Dec 12, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate you recognizing Efrain and our team with a 5 star review!

December 09, 2022

All good for my wife’s maintenance on her GLC 300, but I was supposed to receive a new quote to get work done on my Mercedes E550 and I have never received to date. More

by Seraceliloglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
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Dec 09, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. Please contact your service advisor, Edgar, at 916.924.8000 and he will be happy to assist. We appreciate your business!

December 07, 2022

The whole procedure goes very smoothly, I feel so good and want to say thank you very much! More

by mrdongho
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jason Harber
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Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

December 06, 2022

Very nice, professional, and helped me with information how to get my car to Sacramento from Reno. More

by Star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Williams
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Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

December 06, 2022

Terrible customer service. I would never take my car there no more wish I could give 0 star More

by hameedullahnooristani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Williams
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. We always strive to provide first class service and we sincerely apologize that was not the case. We hope we have the opportunity in the future to earn your trust in Mercedes Benz of Sacramento~

December 06, 2022

Friendly staff, very helpful. Professional service personnel that kept us very informed on what the process would be. More

by trek5200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
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Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

December 05, 2022

I took in my GLB 250 for Service B and Mercedes Benz of Sacramento was very thorough in their inspection of my vehicle. The windshield wipers were replaced for safety purposes. More

by dbalinsat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate your business and the great review!

December 03, 2022

Cecilia is a top notch service provider and was very expedient with answering all questions and concerns. More

by alnbrooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
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Dec 05, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

Dec 05, 2022 -

alnbrooker responded

My check engine light came on after I picked up my 2014 E350 Mercedes Benz. Should I have it towed back to Sacramento Mercedes? Or is it ok to drive back with a check engine light on?

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