Mercedes-Benz of Sacramento

To look for a new and possibly to buy one. The sales staff are professional and very friendly. It’s a very pleasant environment. staff are professional and very friendly. It’s a very pleasant environment. More

Took my car in on Tuesday morning. Keptcar til Friday & Took my car in on Tuesday morning. Kept car til Friday & then wrote on work order that I needed my car & so they did not do An extended road test. Took my car in on Tuesday morning. Kept car til Friday & then wrote on work order that I needed my car & so they did not do An extended road test. I did not want my car back til they had completely finish the job. Mercedes could have given me a loaner so they could complete the job. I never wanted Mercedes to give me back my car until all of the work was completed Including all road tests. Very unhappy that they would give me back my car & state on work order that the work was not completed. Never had this happen before so I rate you 1 star. Hope you do Not treat all your customers like this because I feel Mercedes should have never given my car back til it was totally completed. Sure I wanted my car but I thought all of the work had been completed. I never demanded my car from you & did not read the entire report til I came home. Very disappointed in your service dept & hope you are not giving customers back their cars til the Work & road test are totally completed. Hope this message get to Manager. Unhappy customer… More

The staff were friendly and very professional. The facility was clean and inviting. The refreshment cooler was well stocked. facility was clean and inviting. The refreshment cooler was well stocked. More

The dealership is very clean and well put together from the service drive greeters to service advisors. Efrain in service makes things super easy when we have to take a car down for any work to be done fro the service drive greeters to service advisors. Efrain in service makes things super easy when we have to take a car down for any work to be done from our body shop. More

Horrible service !! Kept my car from 12/27-1/17 and said they couldn’t find a problem but the car still has the issue I took It in for . they couldn’t find a problem but the car still has the issue I took It in for . More

Staff and service was excellent .Not able to note the advisor name but he was great and polite . advisor name but he was great and polite . More

I purchased the car from out of town. The transaction went better then I would have thought. went better then I would have thought. More

Parts dept ordered wrong parts twice. Request to receive replaced parts was never honored. Service rep was tardy in returning calls/emails. Steering wheel was reset on column at wrong angle. Took over th replaced parts was never honored. Service rep was tardy in returning calls/emails. Steering wheel was reset on column at wrong angle. Took over three weeks to complete a job that should have been completed in ??? time - if done professionally from the start. More

Dave was great and I finally got everything repaired but regardless of the quality of service, the fact that most employees are unmasked inside the dealership in defiance of a public health order makes me v regardless of the quality of service, the fact that most employees are unmasked inside the dealership in defiance of a public health order makes me very uncomfortable going there and makes me question the dealership culture More

I would like to thank for the great service and providing me how car buying must be done. me how car buying must be done. More