Mercedes-Benz of Sacramento

Needed a last minute appointment change and tried to do it online to no avail. Arrived 40 minutes before my appointment and explained that I needed an earlier appointment time. Needless to say, I was seen it online to no avail. Arrived 40 minutes before my appointment and explained that I needed an earlier appointment time. Needless to say, I was seen at my original appointment time More

Professional and courteous staff with knowledge of the product. Would recommend the dealer put more effort put into explanation of the high tech aspects of the new automobile. product. Would recommend the dealer put more effort put into explanation of the high tech aspects of the new automobile. More

Your Service Technician has taken the time first making me feel relaxed, second assured me of the purpose of following through your service, and third explanation of the issue without assumption. I must sa me feel relaxed, second assured me of the purpose of following through your service, and third explanation of the issue without assumption. I must say, I enjoy being well informed. Thank You Terrance Chism More

Friendly and efficient, everyone was very please t and so helpful. I definitely will be using this service center again. helpful. I definitely will be using this service center again. More

In the 14 months of owning our Mercedes Benz, we have experience the worst customer service from any car dealership we have ever worked with. experience the worst customer service from any car dealership we have ever worked with. More

It was the worst service ever I was discriminated against I was lied too I was disrespecting.They never gave me a rental car I had to call the place over 100 times my car was in the shop more than six months I was lied too I was disrespecting.They never gave me a rental car I had to call the place over 100 times my car was in the shop more than six months I will be filing a complaint More

I was impressed from the intake of my car for service to walking out with a new vehicle. Kudos Cecelia and Thomas!!! walking out with a new vehicle. Kudos Cecelia and Thomas!!! More

My appointment time was on time beginning with service request write up to service A complete. request write up to service A complete. More

Great customer service - starting with the GM and on down the line. I am always treated well and appreciate it the line. I am always treated well and appreciate it More

They charged me for warranty work as detailed in my warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. More