Mercedes-Benz of Sacramento

There was a mistake made when I brought my motorhome in to figure out a starting issue. The receiving attendant wrote down the wrong vin number. The service manager David informed me that there was warrant to figure out a starting issue. The receiving attendant wrote down the wrong vin number. The service manager David informed me that there was warranty work that hadn’t been done. I disagreed and said I thought Wilsonville Mercedes had preformed the work the year before. I said just check with their service center. The problem turned out to be a MISTAKE that cost me two and a half days. They had the alternator on the shelf and had it in within three hours a cost of $1,200 for a new alternator and an airbag replaced. Not professional. More

great team, efficient and helpful. Both advisor, Jeff and Jack has helped with multiple vehicles before, and I’ll continue working with them in the future. Both advisor, Jeff and Jack has helped with multiple vehicles before, and I’ll continue working with them in the future. More

I am always treated like family when I come in for service. My service advisor recognizes me on sight. service. My service advisor recognizes me on sight. More

Awesome! !! This has been my dealership for the past 8 years, from Service (Effrium) to Sales (Tim), wouldn’t go anywhere else. 🍾🍾🍾 !! This has been my dealership for the past 8 years, from Service (Effrium) to Sales (Tim), wouldn’t go anywhere else. 🍾🍾🍾 More

Brett has been wonderful to work with, incredibly accommodating and helpful. Never felt pressured with my purchase, instead supported. Thank you for all your help Brett! accommodating and helpful. Never felt pressured with my purchase, instead supported. Thank you for all your help Brett! More

Service adviser Jack was great! the service took more than expected due to the parts the service took more than expected due to the parts More

Not the greatest. As a loyal customer I’m not one to complain. I have been going to Mercedes in Sacramento for years to service my car. I had put my trust in their ser As a loyal customer I’m not one to complain. I have been going to Mercedes in Sacramento for years to service my car. I had put my trust in their services, but over time it seems as if the quality and integrity of their work has diminished. I always get my car back with either oil stains in my car or a missing piece laying around. I recently had my car in for several days at Mercedes in SAC, in which a courtesy car wasn’t offered or provided (in most cases there’s no availability). With that said, it has resulted in hundreds of dollars out of my pocket to pay a rental on top of what Mercedes was going to charge to replace the actuator and cam adjuster. Even their “best technician” couldn’t solve the issue. What I don’t appreciate the most, is that if you make an appointment, you’d expect a call back with some kind of report or status on your car. Instead, I received a text stating my car would not be worked on until later that afternoon (convenient). Long story short, the quote was absurd and got another quote from another local auto repair who stated my cam adjuster does not need replacement. And, saved myself $500. Also, the local auto repair shop used original parts. More

Very professional and accommodating although it did take a while longer to repair than expected. Apparently an influx of repairs needed and also a shortage of mechanics. A rental car was provided which de a while longer to repair than expected. Apparently an influx of repairs needed and also a shortage of mechanics. A rental car was provided which definitely made it easier. More

Julio was the best! He was great at explaining the details and we test drove many cars as I was looking for specifics. He is very patient and has wonderful energy! T He was great at explaining the details and we test drove many cars as I was looking for specifics. He is very patient and has wonderful energy! Thank you Julio! More

As always, MB takes great care of my car. Jack M. makes me feel welcome and comfortable. His service is top notch! Jack M. makes me feel welcome and comfortable. His service is top notch! More