Mercedes-Benz of Rockville Centre - Service Center

Mercedes motto is "the best or nothing" unfortunately the service center did not live up to that motto. I dropped off my car on a Wednesday for a diagnostic test. My advisor stated he will keep me posted on service center did not live up to that motto. I dropped off my car on a Wednesday for a diagnostic test. My advisor stated he will keep me posted on the diagnosis and it takes an hour. It was 5pm ...the end of my work shift ... and I had to contact my advisor in regards to the diagnostic test results. He informed me that a part has been ordered and it would arrive by Friday or the latest by Tuesday. Monday I called my advisor. I received no response; Tuesday I called him, he then text back to say he wasn't in the office on Monday. He then mentioned that he checked with his tech and the part that I need for my car was on back order from Germany with no ETA. I requested a shuttle so that I can pick up my car. My advisor did the bare minimum....he didn't show empathy, compassion... nor did he provide any advisement. My part being on back order was the least of his concerns. My advisor could have provided options or alternatives for me, instead he left me hopeless. I would have appreciated if my advisor checked with the parts department to see if someone else in another Benz location had the part that I needed. If my advisor said "Asheka I'm sorry that this part is on back order, I'm going to check with the parts department to see if we can search for this part." I would have been less likely to send a negative review but unfortunately I'm left with no choice as my advisor was not adequate. It's summer in NYC and my 3 year old car needs an AC compressor. My advisor could have offered a loaner since he couldn't provide an ETA on my part's arrival. When I arrived to pick up my car thankfully one of the front desk representatives showed empathy and advised me to speak with the parts department to see if anyone coulld help. Thank God for Gerry in the parts department! Within 5-7 mins he found the part I needed located at another warehouse. The parts department is a few feet away from my advisor 's desk. It amazes me that he couldn't take those extra steps to help me. I informed my advisor that a little bit can go along way when it comes to helping customers. He went back and forth with me through text without taking any accountability for his lack of understanding. I even had to ask my advisor for an apology. When I asked why wasn't a loaner provided, he then said typically a loaner takes 3-4 weeks. Did he check to see if maybe one was available? Or if the wait could've shortened? Waiting 3-4 weeks is better than "unfortunately we have no ETA". I received a text informing me that my part has arrived. I called to make an appt the woman who answered informed me that she has no availability this week or next. Not only did I have to find a way to acquire the part, thank you again Gerry, but I was then being told that although the part finally arrived, I had to wait weeks to get it put in. I had to passionately speak to the representative. Luckily, she spoke to her manager and i was accommodated. I dropped off my car that morning. I asked for a new advisor. I was told by the NEW advisor that there were still no guarantees that the car would be fixed. Thankfully Friday my car was fixed and ready for pick up. I'm disappointed and dissatisfied with the service I received. More

The service is the very best, always. My service agent Anthony DeAngelo always comes thru with the most expedient service n l adore him. My service agent Anthony DeAngelo always comes thru with the most expedient service n l adore him. More

By far the best brand in the business, Anthony was extremely helpful, he made sure I was taken care of completely when he found Out my tire had a hole in it and was able to Provide me with a loaner r extremely helpful, he made sure I was taken care of completely when he found Out my tire had a hole in it and was able to Provide me with a loaner right away. He also gave me the new C class which I’ve been dying to drive and now considering purchasing it. Thank you Anthony for being you! When you go to Rockville service ask for Anthony! More

MBRVC gives great service, I choose to go there because of it. My service advisor Anthony Angelo is the BEST he makes sure everything I come in for is taking care of, plus any other services or recalls I n of it. My service advisor Anthony Angelo is the BEST he makes sure everything I come in for is taking care of, plus any other services or recalls I need done. Customer service are very pleasant and their customer waiting rooms and bathrooms are extremely clean. I like that they treat you with respect and dignity. It's a pleasure going there no matter if you drop off your vehicle or you wait for it. The environment is clean and comfortable. Sign: JG More

More than once I've registered my complaint with Bill Riedel, Vinny Ruggieri and Antoinette Gordon-Hessing, all part of the management team. No resolution or even a response so far pending my receipt of Riedel, Vinny Ruggieri and Antoinette Gordon-Hessing, all part of the management team. No resolution or even a response so far pending my receipt of a refund. Problem is how they charge for vehicle service. The facts are simple, and it is apparent they recognize the problem but do not want to address the issue nor make a refund notwithstanding the incontrovertible facts here. I would add that their other dealerrater.com service reviews frequently cite 'Pricing' as among their less than stellar attributes. And that goes in spades here. The fact that my invoice shows the technician worked 3 hours and I was charged for 6 hours is the bottom line. The correspondence I sent them provides full details as if it is even necessary. So they are fully aware of my complaint and others should be fully aware of this issue when they bring their MB in for service. More

... Rusel did excellent. He is very knowledgeable and courteous. Throughout the process he stayed at the top of it and kept me informed. My repairs were done nice and quick. It was a pleasure working courteous. Throughout the process he stayed at the top of it and kept me informed. My repairs were done nice and quick. It was a pleasure working with Rusel and Mercedes Benz of Rockwell Center, Thank you More

Rasel Nahar is outstanding. He promise something -- consider it done. Very professional. Vehicle pickup is amazing. Drove in with loaner, 5 minutes later I was out with my car w He promise something -- consider it done. Very professional. Vehicle pickup is amazing. Drove in with loaner, 5 minutes later I was out with my car washed and cleaned. Highly recommend!!! More

My dealership used to be Silver Star Motors In Queens. If today switch it to Mercedes-Benz Rockville Centre, because the difference is big in customer service. If today switch it to Mercedes-Benz Rockville Centre, because the difference is big in customer service. More

The service was exceptional. Rasel was excellent, patience, courteous, informative and very professional. It was worth the drive from Brooklyn. Rasel was excellent, patience, courteous, informative and very professional. It was worth the drive from Brooklyn. More

Services was excellent along with my service adviser name Rasel Nahar, this man was very very kind, professionnal and helpful. I will definitely come back again for my next service very soon . Rasel Nahar, this man was very very kind, professionnal and helpful. I will definitely come back again for my next service very soon . More