Mercedes-Benz of Rockville Centre - Service Center

JUST WANTED TO GIVE MAJOR KUDOS FOR CAROL DELLARATTA SHE IS THE MOST UNDERSTANDING PERSON YOU WOULD WANT TO MEET AND DEAL WITH....SHE IS THERE FOR YOU AND IS COMMITTED TO FIX THE PROBLEM.....SHE HAS MADE MY IS THE MOST UNDERSTANDING PERSON YOU WOULD WANT TO MEET AND DEAL WITH....SHE IS THERE FOR YOU AND IS COMMITTED TO FIX THE PROBLEM.....SHE HAS MADE MY EXPERIENCE AT THIS DEALERSHIP WORTH THE TRIP....ALSO ANDY OWEN ALWAYS KEPT ME INFORMED REGARDING THE PROGRESS OF MY CAR....THANKS SO MUCH ANDY......AND THANKS AGAIN TO CAROL..... More

Dear Bill, I wish to thank you for your successful Dear Bill, I wish to thank you for your successful intervention in resolving a tire issue on my 2008 E350 that originated in Clearwater, Florida, a Dear Bill, I wish to thank you for your successful intervention in resolving a tire issue on my 2008 E350 that originated in Clearwater, Florida, and brought to a more than satisfactory conclusion at your Lakeview Service Center. Your understanding of the situation was to me comforting initially, and impressive later, when I received a call from Carol who informed me that your Service Center would replace the part as soon as I was able to drive the car there. Please know that your immediate and professional attention was much appreciated, and that you restored my confidence in Mercedes-Benz. I look forward to working with you on my future Mercedes-Benz purchases. Yours truly, Paul Sabatino More

Brought my 2007 E350 in for service. Car had a whirring Brought my 2007 E350 in for service. Car had a whirring noise in the front wheel. I told them that I suspected that it was a wheel bearing. They to Brought my 2007 E350 in for service. Car had a whirring noise in the front wheel. I told them that I suspected that it was a wheel bearing. They told me that since I have the 18" sport rims, they are all bent from driving over pot holes and, that is why I have the noise. They quoted me like 300.00 per rim for the fix, which I declined. When I picked up the car, since I didn't go ahead with the work, they charged me 175.00 for "diagnosis". I told them that I thought that this should be covered under warranty, and they told me that it considered "road hazard" I also told them that there are many people on the internet that have the same complaint that I do concerning the wheels...they basically told me "too bad, it's not our fault". I have never had a car where all 4 wheels were bent. I live on long island, 55 years old....not like I beat the crap out of the car. I took the car to an independent shop and had the wheels fixed.....I had the same noise! About 6 weeks later, the noise got very bad and I went back to the dealer. This time, they told me that it was a wheel bearing, the same thing that I told them it was when I first brought the car in. They told me that they will fix it under warranty and I told them that I wanted my 175.00 back because they misdiagnosed the problem 6 weeks ago....they told me they couldn't do it. I have had other small issues with them as well. The woman that makes the loaner appointments is nasty as well. My car is now coming ready to be turned in and, believe me, I won't be going back to Lakeview to get the next one. More