Mercedes-Benz of Rockville Centre - Service Center

I brought my vehicle into this service center for the warranty to be reviewed by Mercedes Benz Corporate. The Mercedes Rep stated that the axle was leaking and that was caused by 2 broken motor mounts. T warranty to be reviewed by Mercedes Benz Corporate. The Mercedes Rep stated that the axle was leaking and that was caused by 2 broken motor mounts. They said there was damage to the under carriage and used parts were used to repair my vehicle. This service center left my under carriage ripped apart and wires poorly repaired. I don't know how this was possible, because my car was there for a full week! I can't imagine that the motor mounts were destroyed in my vehicle and the service department wouldn't alert me to fix this. If this was the case I could have been killed! This could have caused me to lose control of my vehicle and hurt somebody and/or myself. After pickup of my vehicle I had another certified repair shop look the car over and they cheked the motor mounts and axels and found that nothing was wrong, nothing needed repair, just some shabby work was done. How could Mercedes Benz not see all of these issues and inform me, but the corporate rep said the car was a wreck. I think someone should get involved and get this resolved with corporate, you had no problem taking my money for 10 years of being a loyal service department customer, but the second there is an issue I cannot get any help. I can't imagine that the service department and corporate can't agree on what the issue is. I expect to be helped or I will make sure I let this be known on every possible outlet. More

I had an problem concerning the grab handle of my 2007- C280. After discussing the problem with Vinny we came to a positive conclusion which I was very please with. I brought my car in to correct this C280. After discussing the problem with Vinny we came to a positive conclusion which I was very please with. I brought my car in to correct this problem and Samantha Patti assisted me. After leaving my car for the repair work I called Samatha to ask to check out an additonal issue with my car (not related to inital problem). Samantha advised me not only was she aware of the problem but had it already corrected. I was extremely impressed with Samantha's professionalism and assertiveness. She had taken that extra step which was greatly appreciated and should be commended....THANK YOU SAMANTHA! AND VINNY!! More

Samantha Patti is a great Service Advisor and always give Samantha Patti is a great Service Advisor and always give the best attention to her customer and make everyone feel very comfortable, I highl Samantha Patti is a great Service Advisor and always give the best attention to her customer and make everyone feel very comfortable, I highly recommend her to anybody. Samantha keeps the great job!. Miguel Ch. More

i recently had the pleasure of having ny car repaired at this magnificent service centre and was treated royally by jason ferrara and will jansen-i congratulate will on his well-deserved promotion and know this magnificent service centre and was treated royally by jason ferrara and will jansen-i congratulate will on his well-deserved promotion and know he will do as terrific a job as the head of the dealership as he did as service manager supervisor-will has always been a gentleman and a wonderful help to me, whenever my car needed service and repair and even when i just stopped in to say hello- jason, of course, is my idol and i truly believe, he too, deserves a promotion-jason has always been professional, friendly, kind and caring, as well as brilliant, kind and considerate-jason does his best to be as efficient as possible to make my visit comfortable and reassuring-i needed an engine thermostat replaced and the car was diagnosed, and repaired in record time. it's always a pleasure to be in the company of the wonderful family that will j has been a master at achieving-sincerely, susan cande More

Recent service..Greeted by Jason..Very Professional. Waited for car.... comfortable waiting area with all the amenities..Top Shelf. Very knowledgable and Friendly Staff....All Around. Service are Waited for car.... comfortable waiting area with all the amenities..Top Shelf. Very knowledgable and Friendly Staff....All Around. Service area State of Art....Check it out!!! Special Thank You To Vinny who always goes out of his way to assure Quality Workmanship. More

Jason is the best-he is kind and accommodating in a professional manner-Jason deserves all good in his life- he is intelligent a perfect gentleman-it is always a pleasure to work with Will, who treats professional manner-Jason deserves all good in his life- he is intelligent a perfect gentleman-it is always a pleasure to work with Will, who treats me with respect and kindness-the ladies at the front desk, Marilyn JC, and Carol make a terrific team and are welcoming and friendly-the new service station is amazing and between its ambiance and the mercedes family it is a wonderful, positive and exhilarating experience.- More

Needed a bulb replaced and was told come on in anytime and i did. Anthony had me in and out in minutes. The tech was very polite and new what he had to do. and i did. Anthony had me in and out in minutes. The tech was very polite and new what he had to do. More

I get the best service from ANTONY ANGELO !! GOOD JOB! THANK YOU! I STAY NOW ONLY WICH YOU GAYS !! BEFORE I HAVE VERY BAD SERVICE FROM RAY CATENA NJ! I AM COME BACK TO ANTONY ANGELO NEXT TIME. THANKS . D THANK YOU! I STAY NOW ONLY WICH YOU GAYS !! BEFORE I HAVE VERY BAD SERVICE FROM RAY CATENA NJ! I AM COME BACK TO ANTONY ANGELO NEXT TIME. THANKS . DMITRIY 08/16/12 More

Will Janson is a fantastic service manager. He is friendly,competent and courteous. He always does everything possible to assure his customers are completely satisfied. He is such a great guy who in friendly,competent and courteous. He always does everything possible to assure his customers are completely satisfied. He is such a great guy who in turn oversees a great staff. THE NEW STATE OF THE ARTS SEVICE CENTER is pure luxury,amenities include getting a massage,a manicure or hair done aand yummy treats .What a fabulous experience thank_. \_\ \\|\|]|\|.\|[|]|| .{{, you Wil, Jason and Rockville Centre Mercedes Benz service department. Judy Penner More