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Mercedes-Benz of Rochester

Rochester, NY

4.6
90 Reviews

3883 W. Henrietta Rd.

Rochester, NY

14623

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Showing 90 reviews

January 10, 2022

Stephen Murphy is terrific! Very customer focused. He is a major reason why I buy from the dealership. More

by Bobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Murphy
December 03, 2021

Service was timely and efficient where the expenses were minimal and professional. I would recommend this dealership to others. More

by Gregg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max
November 18, 2021

Highly recommend. Cody the service manager provided outstanding customer service. Will always take my car there. More

by Jessed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Mundorff
Nov 18, 2021 -

Jessed responded

Very happy. Cody is a true pro and represents Mercedes-Benz exactly how you would want. Mariya did a great job too.

October 27, 2021

Called with a sudden and immediate flat. After tow truck put the spare on, I drove to the dealership and they had my tire in stock and replaced it while I waited. A really nice surprise after a long drive More

by Irena Hagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Subjeck
October 25, 2021

Sales team was very helpful, professional and quick with the process. James Jones was my sales guy and I would definitely purchase more vehicles in the future. More

by Mr.BigBounce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Jones
October 21, 2021

Wonderful place to do business, knowledgeable and friendly, and willing to go the extra mile. Will do business with them again. More

by Rabynoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reussow
October 18, 2021

Great service, thank you, Codi!!!That individual is great guy and always happy to help, so professional! More

by Viragrynyshyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codi Mudroff
September 12, 2021

Stephen as always knows great customer service and took care of my routine maintenance and inspection on my Mercedes that I am leasing from West Herr here in Rochester NY. More

by gantoniades
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Sep 12, 2021 -

gantoniades responded

You delivered terrific customer service Stephen as always! Thanks!

August 05, 2021

The service was great and faster than I expected, and he explained everything to me More

by Thando63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen murphy
July 29, 2021

I purchased a new vehicle for future delivery and wanted to see how their service department took care of their customers. I was certainly pleased with their sales department. The service department was e More

by Boss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela liu
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