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Mercedes-Benz of Rochester

Rochester, NY

4.7
93 Reviews

3883 W. Henrietta Rd.

Rochester, NY

14623

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Showing 93 reviews

February 16, 2022

I had an urgent issue and Max took the car in for immediate service. I was able to leave on my road trip as scheduled. Thanks! More

by RfvaleriRV55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max.
February 14, 2022

Very pleased with the service and prompt communication with Mercedes Of Rochester, New York. I read it as A +++. More

by R R
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names -
January 25, 2022

Stephen Murphy always goes above and beyond and is the main reason I drive two hours for service. Service is always prompt with all dealership employees being courteous and respectful. I would recommend More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Murphy
January 10, 2022

Stephen Murphy is terrific! Very customer focused. He is a major reason why I buy from the dealership. More

by Bobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Murphy
December 03, 2021

Service was timely and efficient where the expenses were minimal and professional. I would recommend this dealership to others. More

by Gregg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max
November 18, 2021

Highly recommend. Cody the service manager provided outstanding customer service. Will always take my car there. More

by Jessed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Mundorff
Nov 18, 2021 -

Jessed responded

Very happy. Cody is a true pro and represents Mercedes-Benz exactly how you would want. Mariya did a great job too.

October 27, 2021

Called with a sudden and immediate flat. After tow truck put the spare on, I drove to the dealership and they had my tire in stock and replaced it while I waited. A really nice surprise after a long drive More

by Irena Hagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Subjeck
October 25, 2021

Sales team was very helpful, professional and quick with the process. James Jones was my sales guy and I would definitely purchase more vehicles in the future. More

by Mr.BigBounce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Jones
October 21, 2021

Wonderful place to do business, knowledgeable and friendly, and willing to go the extra mile. Will do business with them again. More

by Rabynoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Reussow
October 18, 2021

Great service, thank you, Codi!!!That individual is great guy and always happy to help, so professional! More

by Viragrynyshyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codi Mudroff