Mercedes-Benz of Rochester

Always great service. Very professional and courteous. I like how I pick up a clean machine. Murph is the best. Very professional and courteous. I like how I pick up a clean machine. Murph is the best. More

Another easy car buying experience with West Herr. Jason St. John is awesome. Red carpet service all the way! Jason St. John is awesome. Red carpet service all the way! More

Communication was clear and concise, and the waiting area was clean and comfortable. They completed the work requested in a timely fashion. was clean and comfortable. They completed the work requested in a timely fashion. More

Steven our service rep was wonderful He kept us updated through each step of the service. through each step of the service. More

Once again my vehicle was sent back to Mercedes in Rochester for the third or fourth time and nothing has been repaired I sent it back last week they had it for five or six days after getting confirma Rochester for the third or fourth time and nothing has been repaired I sent it back last week they had it for five or six days after getting confirmation of the appointment and still nothing fixed now they’re telling me late September for another week, unreal the only person who is going out of their way to help with the situation is Zack from a Syracuse Chevrolet, no recalls have been fixed no problems have been fixed More

I had a good day although i had to pay more than I taught there there More

Service department is fabulous I enjoy it every time I go there Max did a fabulous job getting us taken care of and back on the road in no time thank you Max there Max did a fabulous job getting us taken care of and back on the road in no time thank you Max More

I have been a customer of the Mercedes-Benz dealership in Rochester, NY for more than 30 years. The vehicles and service have always justified the premium prices I have paid for them, until recently. Durin Rochester, NY for more than 30 years. The vehicles and service have always justified the premium prices I have paid for them, until recently. During July and August 2022 my 2020 E450 Cabriolet needed a minor warranty repair. The repair was eventually completed satisfactorily, but it was a very bad experience. My car had to go in for 2 visits spending a total of 10 days out of commission, and there was no Mercedes loaner available during that time. I expect better from a Mercedes Dealer. More

did a great job. on time with care. will use any time in future. thanks on time with care. will use any time in future. thanks More

Very prompt service, wait time was shorter than anticipated. Nice folks in the service department as well. Fairly comfortable waiting area with amenities. anticipated. Nice folks in the service department as well. Fairly comfortable waiting area with amenities. More