Mercedes-Benz of Rochester

Merahya is special she always takes good care of me. Provides a loaner car each time very clean and in good condition. The mechanics are great. Merahya is a good communicator plans well good organizer Provides a loaner car each time very clean and in good condition. The mechanics are great. Merahya is a good communicator plans well good organizer .I appreciate her professionalizism. She did a perfect job. Thank you soo much for your courtise. See you next time. More

Great service from start to finish. Steve Murphy is excellent…always going above and beyond the call of duty. Steve Murphy is excellent…always going above and beyond the call of duty. More

This is by far the best dealership we have had the pleasure of doing business with. The sales team and service departments are excellent! We will continue to do business here in the future, it's worth pleasure of doing business with. The sales team and service departments are excellent! We will continue to do business here in the future, it's worth the drive! More

Always a great experience with them! I have been a customer since 2010 and will stay! Steve in customer service is top notch. I have been a customer since 2010 and will stay! Steve in customer service is top notch. More

Always great service. Very professional and courteous. I like how I pick up a clean machine. Murph is the best. Very professional and courteous. I like how I pick up a clean machine. Murph is the best. More

Another easy car buying experience with West Herr. Jason St. John is awesome. Red carpet service all the way! Jason St. John is awesome. Red carpet service all the way! More

Communication was clear and concise, and the waiting area was clean and comfortable. They completed the work requested in a timely fashion. was clean and comfortable. They completed the work requested in a timely fashion. More

Steven our service rep was wonderful He kept us updated through each step of the service. through each step of the service. More

Once again my vehicle was sent back to Mercedes in Rochester for the third or fourth time and nothing has been repaired I sent it back last week they had it for five or six days after getting confirma Rochester for the third or fourth time and nothing has been repaired I sent it back last week they had it for five or six days after getting confirmation of the appointment and still nothing fixed now they’re telling me late September for another week, unreal the only person who is going out of their way to help with the situation is Zack from a Syracuse Chevrolet, no recalls have been fixed no problems have been fixed More

I had a good day although i had to pay more than I taught there there More