Mercedes-Benz of Rochester

Always excellent service from Steve and his professional support staff. Strive to get my car back asap. support staff. Strive to get my car back asap. More

Steve Murphy is a key reason for me being in my 3rd Mercedes AND 100% serviced by West-Herr. His professionalism, knowledge and follow-up are first class. He is a pleasure to deal with every time. Mercedes AND 100% serviced by West-Herr. His professionalism, knowledge and follow-up are first class. He is a pleasure to deal with every time. More

Steven Murphy the service re was excellent as always. Attention to detail and clear explanations. Most pleasant. Attention to detail and clear explanations. Most pleasant. More

Murph, is the best , car was picked up in Geneva on time and delivered back on time cleaned neat Murph is a true pro at what he does, goes the extra mile to make sure your happy. Very hard to fine these d and delivered back on time cleaned neat Murph is a true pro at what he does, goes the extra mile to make sure your happy. Very hard to fine these days ! More

Always dependable and professional ! ! Absolutely the best !! Everyone is polite and does their job professionally!! ! Absolutely the best !! Everyone is polite and does their job professionally!! More

I believe their service organization is the best in the industry....Our service rep Stephen Murphy is by far the very best.... industry....Our service rep Stephen Murphy is by far the very best.... More

Great service and handled my buyer experience very well. I am happy that I purchased another Mercedes I am happy that I purchased another Mercedes More

Jason and LeeAnn were very professional, personable, helpful, knowledgeable, and classy! Top notch professionals in their field. helpful, knowledgeable, and classy! Top notch professionals in their field. More

I have a 2021 CLA250,4Matic and I take it to the dealership once a year for maintenance.I like the service I receive whenever I take my car in for service. dealership once a year for maintenance.I like the service I receive whenever I take my car in for service. More