Mercedes-Benz of Rochester

My Salesman, James Jones was professional. He kept me informed every step of the way of my purchase. He made it convenient where the vehicle was brought to Buffalo to a dealership close to my He kept me informed every step of the way of my purchase. He made it convenient where the vehicle was brought to Buffalo to a dealership close to my home. This is my 3rd purchase with this dealership and I have nothing but good things to say about them. More

Wonderful dealership! Steve Murphy in service is the best. I am on my 4th Benz and plan to continue with Mercedes and West Herr Steve Murphy in service is the best. I am on my 4th Benz and plan to continue with Mercedes and West Herr More

We just purchased a new Mercedes from the West Herr organization. We were very impressed with the friendliness and professionalism of the staff, as well as the cleanliness and overall appearance of the organization. We were very impressed with the friendliness and professionalism of the staff, as well as the cleanliness and overall appearance of the dealership itself. The process was handled promptly and conveniently. More

Mike my service advisor does a great job detailing things and addressing my concerns and questions and addressing my concerns and questions More

Great job from the service department. Prompt, friendly and always helpful. Would recommend them to anyone Prompt, friendly and always helpful. Would recommend them to anyone More

Great service. Very professional and couteous. Very good communication.pricing stated was correct and they were on time. Very professional and couteous. Very good communication.pricing stated was correct and they were on time. More

Great job car was ready for delivery on time with paperwork would definitely recommend this dealer paperwork would definitely recommend this dealer More

Jason St John was very professional and I enjoyed working with him and I highly recommend Mercedes Benz of Rochester with him and I highly recommend Mercedes Benz of Rochester More

Clean place Timely service Staff very attentive Service done on time After the service car was completed clean Service done on time After the service car was completed clean More

Service dept is great. Merahya kept me informed, was courteous and very professional. Great working with her Merahya kept me informed, was courteous and very professional. Great working with her More