Mercedes-Benz of Rochester

Service fell way short, took my 2006 C280 for annual inspection regularly, and often don’t drive it more than 2000 miles per year, so often only needs inspection done and service reminder on display res inspection regularly, and often don’t drive it more than 2000 miles per year, so often only needs inspection done and service reminder on display reset and cleared, now they tell me they can’t reset and clear the reminder if they don’t perform the service due to l”liability” reasons, told them to do nothing, took it up the road to Bob Johnson without appointment, got it done in less than three hours, no hassle, the lack of customer focus has consequences. Not recommended.. More

Check in, review of service to be completed, review of vehicle inspection, review of services completed, and check out was great. Max was professional and answered all my questions. vehicle inspection, review of services completed, and check out was great. Max was professional and answered all my questions. More

This was my third vehicle purchase from here. Easy to work with every time. Would highly recommend. Easy to work with every time. Would highly recommend. More

We recently purchased a new Mercedes SUV from this dealership. The purchase required to "trade" cars with another dealership, as M-B Rochester didn't have what we wanted in stock. dealership. The purchase required to "trade" cars with another dealership, as M-B Rochester didn't have what we wanted in stock. They did this without any hesitation and in. a courteous manner. We were so impressed with their service that we recently purchased a second car from them, and that car, too, had to come through another dealership, but again they handled the transaction with ease. More

My Salesman, James Jones was professional. He kept me informed every step of the way of my purchase. He made it convenient where the vehicle was brought to Buffalo to a dealership close to my He kept me informed every step of the way of my purchase. He made it convenient where the vehicle was brought to Buffalo to a dealership close to my home. This is my 3rd purchase with this dealership and I have nothing but good things to say about them. More

Wonderful dealership! Steve Murphy in service is the best. I am on my 4th Benz and plan to continue with Mercedes and West Herr Steve Murphy in service is the best. I am on my 4th Benz and plan to continue with Mercedes and West Herr More

We just purchased a new Mercedes from the West Herr organization. We were very impressed with the friendliness and professionalism of the staff, as well as the cleanliness and overall appearance of the organization. We were very impressed with the friendliness and professionalism of the staff, as well as the cleanliness and overall appearance of the dealership itself. The process was handled promptly and conveniently. More

Mike my service advisor does a great job detailing things and addressing my concerns and questions and addressing my concerns and questions More

Great job from the service department. Prompt, friendly and always helpful. Would recommend them to anyone Prompt, friendly and always helpful. Would recommend them to anyone More

Great service. Very professional and couteous. Very good communication.pricing stated was correct and they were on time. Very professional and couteous. Very good communication.pricing stated was correct and they were on time. More