Mercedes Benz of Rochester

Doug Ulin is exceptionally helpful and responsive MB helped me when I first moved to the country 3 years ago I purchased 2 vehicles at that time. The service department was excellent, work was done i MB helped me when I first moved to the country 3 years ago I purchased 2 vehicles at that time. The service department was excellent, work was done in a timely and helpful manner. When the vehicle leases ended Doug Ulin stepped in and helped us, first with our GLE and then the E. At first we were looking at the C for the second vehicle, but he knew we needed the E! I checked out other options but came back to MB Rochester because of the exceptional experience with Doug and with the service department. More

Full attention to the need. I called and brought the car to the service department of Mercedes Benz Rochester the day after the instrument panel warned of low pressure in the rea I called and brought the car to the service department of Mercedes Benz Rochester the day after the instrument panel warned of low pressure in the rear right wheel. I have insurance that covers tires and rims, and so expected the problem to be taken care of with no issues. And indeed it was! Dan Peterson, whom I spoke to, greeted me and immediately took charge of the problem. He and the manager Steve came to explained it would need a day to fix the leaky rim in the waiting room. I took shuttle rides to go home and come back the next day, chauffeured by very friendly Charley and Vicki. More

Kind, communicative addressed all of my concerns. Service Manager (Steve) treated me like a valued customer offering me coffee and treating me with respect. It was my first time to a Mercedes Service Service Manager (Steve) treated me like a valued customer offering me coffee and treating me with respect. It was my first time to a Mercedes Service Center and was my best service experience ever! Steve kept me informed of what they found and when it would be completed with my challenging repair. More

Personalized service I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, ca I had some questions about my car not shifting and i was taken back to talk to the lead technician, he was helpful and accurate with his deduction, car was fixed and no up selling, it is refreshing. More

Peace of mind The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the The pot holes on the MI roads I traveled have been very rough on the tires of my Mercedes. I had to deal with four low tire pressure occasions in the past 6 months. They turned out to be three flats and one rim leak. I would like to convey that I felt at ease at the Mercedes Benz Rochester dealership while waiting for my car to be serviced. Thanks go to my service adviser John Kennedy who was very professional, and also other personnel that I dealt with at the dealership John recommended getting an insurance for tires and rims after the first flat was fixed, which I did. This coverage provides peace of mind every time I hear loud shocking bottoming bangs caused by accidentally hitting huge pot holes. I had very satisfactory experience with the services. More

Courteous and Accommodating Well TREATED AS A CUSTOMER of Mercedes Benz of Rochester: Ease of making an appointment to suit my needs --- On time to receive me for service --- Sa Well TREATED AS A CUSTOMER of Mercedes Benz of Rochester: Ease of making an appointment to suit my needs --- On time to receive me for service --- Satisfied with time it took to service my car. More

Great service and car ready when promised Been going to this dealership for years. Happy with tthem now for years. They deliver Been going to this dealership for years. Happy with tthem now for years. They deliver More

Excellant My service advisor was great! Very professional looking and spoke to me with integrity. Will continue to visit this dealer because of the way I was My service advisor was great! Very professional looking and spoke to me with integrity. Will continue to visit this dealer because of the way I was treated. Keep up the good work. More

c-300 Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right ca Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right car at the best price, He is friendly and knowledgeable every time I come in. Service department is top notch as well. AJ E & Mr benz More