Mercedes Benz of Rochester

I owned 2 Mercedes cars and I go to Mercedes of Rochester, MI for regular car services. Recently, I had a starting problem with Mercedes GL 450. I contacted Mercedes Customer service, Rochester, MI Rochester, MI for regular car services. Recently, I had a starting problem with Mercedes GL 450. I contacted Mercedes Customer service, Rochester, MI. They had sent the crew who came to my house and took the car after the car is jump started. Later, I was informed a diagnosed of dead battery. I was charged $$$ amount to replace a new battery. I was very disappointed because the battery was replaced last year and was under full warranty. I called the Dealership spoke to Doug Stanley General Manager who helped me get full $$$ refund in one day. I really appreciate Doug Stanley and his staff for listen to a customer's concern and resolving the problem in no time. More

Experience in the service department is always exceptional from the intake to cashier. Car was ready when promised. And spotless. I am always happy when I leave. exceptional from the intake to cashier. Car was ready when promised. And spotless. I am always happy when I leave. More

I buy from your dealership because of Plamen!Service I buy from your dealership because of Plamen! Service department is good and your location is great for me. I have bought other Mercedes at different I buy from your dealership because of Plamen! Service department is good and your location is great for me. I have bought other Mercedes at different dealerships, I'll stay with the Rochester location. Thanks Plamen More

Amazing service Marty Ostrowski helped me buy two cars from him and he was very helpful and welcoming. He treated us really nicely and gave us everything we needed. Marty Ostrowski helped me buy two cars from him and he was very helpful and welcoming. He treated us really nicely and gave us everything we needed. More

Outstanding Dealer Always warm, personal service. I have been using Mercedes Benz of Rochester for over 25 years. It has been consistently outstanding, and I will cont Always warm, personal service. I have been using Mercedes Benz of Rochester for over 25 years. It has been consistently outstanding, and I will continue to reciprocate with my loyalty. More

B Service I turned in my GL550 for B premium service. I made the appointment ahead and it was done the same day. I dropped off at 8:30 am and picked it up at I turned in my GL550 for B premium service. I made the appointment ahead and it was done the same day. I dropped off at 8:30 am and picked it up at 4PM. More

Servic for MB I get excellent service from this dealership. From the lady who answers the phones to the service writers all the way to the manager Doug Stanley. Th I get excellent service from this dealership. From the lady who answers the phones to the service writers all the way to the manager Doug Stanley. They are all thorough professional and timely. More

Longevity Award I have been using your services for almost twenty years. The first time I arrived for my service appt. I was supposed to be in Birmingham but your s I have been using your services for almost twenty years. The first time I arrived for my service appt. I was supposed to be in Birmingham but your staff did all the needed work and didn't even tell me. I have never been unhappy with sales and/or service. Staff has changed over the years but all employees I've worked with were exemplary! Keep it up. Thank you from Gretchen Emerson More

Very friendly staff and quick service. I know most of people in service from taking my last 7 cars their. They know what they are doing, so I didn't have to wait to long to have service com I know most of people in service from taking my last 7 cars their. They know what they are doing, so I didn't have to wait to long to have service completed. More

Excellent service experience The best experience ever. Happy to have business with Mercedes Benz of Rochester Michigan service and sales departments , they take care my car like n The best experience ever. Happy to have business with Mercedes Benz of Rochester Michigan service and sales departments , they take care my car like nothing else More