Mercedes Benz of Rochester

The great service experience began with the call to Nathan to schedule the detailing appointment. It continued at check-in where I was introduced to the technician who would detail my vehicle, and also Nathan to schedule the detailing appointment. It continued at check-in where I was introduced to the technician who would detail my vehicle, and also made sure that I had some coffee for the ride to Mayo. The shuttle driver was very personable on the trip. In the afternoon, Nathan called to let me know the vehicle was ready. When we picked it up, we browsed the showroom, and the sales staff were helpful, and let us take our time. Nathan brought the vehicle into the service entry area and went over the detailing results.. My wife and I were VERY IMPRESSED. Thanks for a great service experience!! More

I needed a bulb replaced. I drove into the service center without an appointment and Nathan came out to greet me. The bulb was replaced and car washed within 30 minutes. Excellent service. Thank you! without an appointment and Nathan came out to greet me. The bulb was replaced and car washed within 30 minutes. Excellent service. Thank you! More

Excellent service, excellent people. Was in for 10,000 mile service, asked to have 'noise' checked out. Was fixed under warranty. Will be back for next service when due. mile service, asked to have 'noise' checked out. Was fixed under warranty. Will be back for next service when due. More

The quality of work at Mercedes Benz Rochester is perfect. Employees are very professional , helpful and ready to answer all customers questions and concerns .It was a great experience. perfect. Employees are very professional , helpful and ready to answer all customers questions and concerns .It was a great experience. More

I had a very good experience buying a used 2008 Honda from Mercedes Benz of Rochester. A.J. Gotch was very helpful as a salesman and I felt very comfortable working with him. All the people were friend from Mercedes Benz of Rochester. A.J. Gotch was very helpful as a salesman and I felt very comfortable working with him. All the people were friendly and helpful as I moved through the purchasing process. I found an excellent used car. More