Mercedes Benz of Rochester

Excellent Service The service center personnel were friendly and helpful with expert result and excellent at providing extra help explaining features on my new CLA250 . The service center personnel were friendly and helpful with expert result and excellent at providing extra help explaining features on my new CLA250 . . couldn't have been better! More

Smooth transaction We saw the Tahoe we wanted, made a phone call. Amy got back to us in a very timely manner. After thinking about it for a short time we called to clo We saw the Tahoe we wanted, made a phone call. Amy got back to us in a very timely manner. After thinking about it for a short time we called to close the deal. Amy was not available, so AJ stepped in and made it happen, at our convenience. The whole thing went very smooth! We are happy with our purchase. More

Excellent Service From the time I called Nathan at the service desk till the time I picked up my car, the service experience was nothing short of exceptional. The commi From the time I called Nathan at the service desk till the time I picked up my car, the service experience was nothing short of exceptional. The commitment MB of Rochester provides to service is very much appreciated. My questions were answered in a timely basis and the service on my vehicle was hassle free. I consistently recommend MB of Rochester to my friends for their MB servicing needs. Keep up the great work. Thanks Kim P. More

Great buying experience. I have purchased a number of vehicles over the years and I must congratulate the staff and dealership for absolutely the most pleasant buying experien I have purchased a number of vehicles over the years and I must congratulate the staff and dealership for absolutely the most pleasant buying experience I have ever had. More

The great service experience began with the call to Nathan to schedule the detailing appointment. It continued at check-in where I was introduced to the technician who would detail my vehicle, and also Nathan to schedule the detailing appointment. It continued at check-in where I was introduced to the technician who would detail my vehicle, and also made sure that I had some coffee for the ride to Mayo. The shuttle driver was very personable on the trip. In the afternoon, Nathan called to let me know the vehicle was ready. When we picked it up, we browsed the showroom, and the sales staff were helpful, and let us take our time. Nathan brought the vehicle into the service entry area and went over the detailing results.. My wife and I were VERY IMPRESSED. Thanks for a great service experience!! More

I needed a bulb replaced. I drove into the service center without an appointment and Nathan came out to greet me. The bulb was replaced and car washed within 30 minutes. Excellent service. Thank you! without an appointment and Nathan came out to greet me. The bulb was replaced and car washed within 30 minutes. Excellent service. Thank you! More

Excellent service, excellent people. Was in for 10,000 mile service, asked to have 'noise' checked out. Was fixed under warranty. Will be back for next service when due. mile service, asked to have 'noise' checked out. Was fixed under warranty. Will be back for next service when due. More

The quality of work at Mercedes Benz Rochester is perfect. Employees are very professional , helpful and ready to answer all customers questions and concerns .It was a great experience. perfect. Employees are very professional , helpful and ready to answer all customers questions and concerns .It was a great experience. More

I had a very good experience buying a used 2008 Honda from Mercedes Benz of Rochester. A.J. Gotch was very helpful as a salesman and I felt very comfortable working with him. All the people were friend from Mercedes Benz of Rochester. A.J. Gotch was very helpful as a salesman and I felt very comfortable working with him. All the people were friendly and helpful as I moved through the purchasing process. I found an excellent used car. More