Mercedes Benz of Rochester

I live in Syracuse, NY and our family has two M-B. Today we needed service on a potential, extended warranty, issue. I drove 200 miles, round trip, to Rochester, NY to experience exceptional service. Today we needed service on a potential, extended warranty, issue. I drove 200 miles, round trip, to Rochester, NY to experience exceptional service. I had a "wait for" appointment and was a little early, so I began my endeavor in the sales department. I met with Mr. Justin Latorre, Senior Sales Manager, who was a delight and very accommodating, in directing me to the appropriate people. I required an evaluation of of a potential mechanical issue, to determine if warranty would apply. Result, the issue wouldn't require attention at this time, but if and when the issue becomes critical, they would make any corrections, under warranty. There was no charge for the extensive evaluation. My local dealership, didn't want to know anything about the problem and indicated it would take months to resolve. That was typical of my past experience with this dealership, making the 200 mile round trip worth while. The Rochester M-B dealership could teach a class on "dealership customer service". I would encourage any potential or existing M-B customers in the central New York area, to check out their outstanding performance. All at Rochester, NY M-B, get 5-STAR+, from reception, to sale, to service, to understanding the role the customer plays in their business. Thanks to all. More

Always have a great experience with Mercedes Benz on Rochester Road and the team there. Rochester Road and the team there. More

Service is great thanks to Adam. He kept me informed with the progress and responded to my questions within minutes. Many thanks to Shannon. She picked up my car from my home and ret He kept me informed with the progress and responded to my questions within minutes. Many thanks to Shannon. She picked up my car from my home and returned it when service was completed.Due to my family struggles she made this happen. Couldn’t ask for better service… More

Marty was awesome. As an out of town buyer, Marty asked all the right questions and answered mine over a 2-3 day period. We drove nearly 2 hours on a Friday afternoo As an out of town buyer, Marty asked all the right questions and answered mine over a 2-3 day period. We drove nearly 2 hours on a Friday afternoon and within 2 hours of arriving at the dealership, we were on our way home with our first Mercedes Benz (GLE450) and couldn’t be happier with the purchase. More

I took my vehicle in for a “check engine light “that came on and I was due for my yearly maintenance. I was going to be out of town the following week but didn’t want to drive the car with the check engine on and I was due for my yearly maintenance. I was going to be out of town the following week but didn’t want to drive the car with the check engine light on. I dropped the car off on Friday with the knowledge that it would not be taken care of until the following week. I dropped the car off and to my surprise everything was taken care of on Friday and went back to the dealership to pick up the car. It was so nice to have it taken care of early. Adam was very helpful and explained the process to me and contracted that my car was all done and ready to go. More

They have always taken care of me and 7 or 8 cars I've owned owned More

I had an amazing experience. All my needs were met and I am very happy! All my needs were met and I am very happy! More

Very efficient and exceptional ,highly recommended , everything was done with the timely fashion and precision ! everything was done with the timely fashion and precision ! More

ALL good. My service advisor was prepped and waiting for me and made check in easy. Service took 1/2 hour less time than quoted. Waiting area decent. Sha My service advisor was prepped and waiting for me and made check in easy. Service took 1/2 hour less time than quoted. Waiting area decent. Shannon noticed me waiting and stopped to chat. My G63 was clean and working perfectly after the service. More

EVERY STAFF MEMBER KNOWS THEIR JOB AND GOES OVERBOARD TO MEET YOU NEEDS EFFICIENTLY AND ONE LEARN HOW TO DO NEW THINGS! PLUS THEY HAVE DOING THIS FOR YEARS…KEEP UP THE SUPERB JOB. MEET YOU NEEDS EFFICIENTLY AND ONE LEARN HOW TO DO NEW THINGS! PLUS THEY HAVE DOING THIS FOR YEARS…KEEP UP THE SUPERB JOB. More