Mercedes-Benz of Rochester | Page 3

I’ve purchased 2 used vehicles from Rochester Mercedes in the past 4 years, a Lexus and Ram pick up. I did my research and knew exactly what I wanted. In both of these vehicles I found them 90 miles away fr the past 4 years, a Lexus and Ram pick up. I did my research and knew exactly what I wanted. In both of these vehicles I found them 90 miles away from Eden Prairie and made the drive to Rochester. I have been very pleased with the process. Only surprises have been good ones. More

Unprofessional After doing a lot of research online I selected a couple of vehicles that I wanted to test drive. I found a specific car that met my search criteria After doing a lot of research online I selected a couple of vehicles that I wanted to test drive. I found a specific car that met my search criteria in Rochester, which is two hours from my home. I called on a Saturday to confirm the availability of the vehicle and spoke with Patrick Natoli. We made an appointment to conduct the test drive at 11:00 the following Monday morning. After driving two hours through a mix of snow/freezing rain I arrived at Mercedes Benz of Rochester and asked for Patrick at the receptionist. I was pointed to his area and headed in that direction. When I arrived at his desk, Patrick had forgotten of our appointment. However, I noticed my name and phone number on a scrap of paper on his desk, pointed to it and said, "That is me." Things went downhill from there. When I reminded him of our conversation and the specific reason for my trip to Rochester, he stalled for time. In the course his scrambling we talked about what I did for a living (finance professor now, institutional money manager before that). He told me he wanted to "pick my brain on ways to make money in cannabis stocks". This was not a discussion I wanted to have, even under better circumstances; I was also once a Marine infantry officer. To try to get us back on task I said, "I am not going to be much help to you there. My stance on that issue is on the opposite side of current public opinion. I haven't invested in those stocks." He finally got the inventory up on his computer only to find that the specific vehicle that I had driven down to see was unavailable. I am still not clear why the car was missing, several different stories were told. Patrick then got up from his desk and disappeared for about five minutes without explaining his departure. I thought about leaving at this point, but having already spent two hours, I set my mind on trying to salvage something of value from this meeting. Patrick returned with a key and said "This one is pretty close to the one you were looking at, take it for a spin. I can't go with you. We are short staff." Since I was unfamiliar with the area I asked for a brief map reconnaissance and headed out. At this point the trip finally paid dividends. The car drove like a marshmallow. When I attempted to use the different controls for navigation, sound system, etc., I found the user interface to be illogical and poorly conceived. This is an opinion that reviewers at Edmunds and Consumer Reports happen to share It was so bad that I stopped in the parking lot of the movie theater near the dealership to work through the problem. As a guy who has done some database programming, invested in early stage haptic technology companies and as a member of Mensa, it is my considered opinion that the control system in Mercedes-Benz vehicles is one of the dumbest configurations that mankind has ever produced. OK, that is a bit of hyperbole, but only a little. There are two input devices and they serve partially redundant purposes. The hierarchy of commands does not follow logically. I predict that there will be an overhaul and redesign of this disaster in the next couple years. Having satisfied myself with the poor quality of the ride and badly designed UI, I drove back to the dealership. When I returned, Patrick asked me for my thoughts. I told him that the ride was soft, the control devices were not intuitive. and that I was pretty sure I did not want to buy a Mercedes. He made a brief attempt to counter my arguments which I did not find persuasive. As I made my way to the door he joked about my four hour round trip. I bought a BMW yesterday. More

A+ Customer Experience This was my 1st Mercedes purchase and it will be hard to go back anywhere else. Elizabeth was a rock star salesperson! She took all the time I needed This was my 1st Mercedes purchase and it will be hard to go back anywhere else. Elizabeth was a rock star salesperson! She took all the time I needed to feel comfortable with the purchase and made it feel like a special event for me. She definitely knew the product and made sure that I knew the product before I drove off the lot. The whole staff was very welcoming and I would highly recommend making this one stop in your car purchasing journey. More

Easy Purchase No hassle. Wanted to upgrade my old E-class. After a couple of months we finally found the perfect car! What a pleasant experience! I will definitely No hassle. Wanted to upgrade my old E-class. After a couple of months we finally found the perfect car! What a pleasant experience! I will definitely be back in the future. More

Tire replacement service Got a nail in my tire. Called them when I was about 300 miles away & asked to get in that afternoon. They got me in and solved the problem within 30 Got a nail in my tire. Called them when I was about 300 miles away & asked to get in that afternoon. They got me in and solved the problem within 30 minutes. Great service More

Polished, professional, excellent communications Our experience was outstanding. We worked with Elizabeth Beckett on purchasing a used Dodge Durango Crew. She treated us as if we were members of her Our experience was outstanding. We worked with Elizabeth Beckett on purchasing a used Dodge Durango Crew. She treated us as if we were members of her family. She explained the process efficiently and let us know all the requirements clearly. We put our anxieties at ease with no pressure. She was detailed oriented and handled every step with professionalism. What a talent. More

Tremendous Experience Worked with Elizabeth Beckett and it was a great experience. Bought a used pickup and she treated us like we were buying a top of the line Mercedes. Worked with Elizabeth Beckett and it was a great experience. Bought a used pickup and she treated us like we were buying a top of the line Mercedes. More

Had the check engine light come on I live in Central Wisconsin and they brought a loaner over, drove my car back and returned it 2 days later. While at the dealership they noticed it wa I live in Central Wisconsin and they brought a loaner over, drove my car back and returned it 2 days later. While at the dealership they noticed it was due for a service so they took care of that too. Couldn’t be more satisfied. Would highly recommend. They kept me informed before doing anything outside of the check engine repair More

The Best Service Department On Friday 4/6/2018 mid-day my wife returned home from errands noting the CHECK ENGINE light was on. Knowing we needed the vehicle for the weekend we On Friday 4/6/2018 mid-day my wife returned home from errands noting the CHECK ENGINE light was on. Knowing we needed the vehicle for the weekend we drove down to the dealership, were greeted cordially and John & Alston brought the SUV into the shop. Within 30 minutes Alston confirmed the repair adjustment was complete, the vehicle washed and would be back in our hands in moments, and at no service charge! Can MB ownership and service be any better !!! ??? They a e the best and confirm why we purchase MB vehicles. Bob Gielow Rochester, Minnesota More