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Mercedes-Benz of Richmond - Service Center

Henrico, VA

4.7
647 Reviews
Call Service Center (804) 587-6128

647 Reviews of Mercedes-Benz of Richmond - Service Center

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June 10, 2023

Clean, efficient, pleasant, helpful, i have no complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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June 09, 2023

Service has always been well done at a reasonable price. I never worry that the dealership will unfairly take advantage of me. More

by kirby4tea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J D Martz; Alonzo (sp?) (driver)
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June 04, 2023

Very professional, courteous, knowledgeable, and did what was expected in timely fashion. Would recommend to anyone. More

by Enigma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell (Service Associate)
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June 01, 2023

Very professional, courteous and timely service. I would recommend this place for your service needs. More

by jamesbutler968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Breault
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May 31, 2023

Very professional, courteous, knowledgeable, and did what was expected in a timely manner. Would recommend to anyone. More

by dixiechick1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell
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May 28, 2023

They are always friendly and helpful when there. I personally like speaking with service person, rather text. More

by bwkitchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately do not know all theirs names but cashiers extremely efficient and guy who takes car in always ver friendly.
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May 27, 2023

My experience was under the Service Department. Summer Price was very accommodating and explained thoroughly about expectations and time frame of repair / as well as the expected price of the Servi More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer Price
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May 25, 2023

This was a regular service and all went well as expected. Good service and good communication. More

by wjcallaghan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know, my wife dropped and picked up.
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May 19, 2023

Arrived without an appointment because of a problem I encountered and received fast and Efficient friendly customer service! More

by Keith S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer Price
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May 14, 2023

Stephen kept me updated about car he also called and text when car car was ready he is best service person ever had been goin there 20 years More

by SANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen humwell
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