Mercedes-Benz of Richmond - Service Center

We brought in both vehicles for B service and 4 tires We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we allow shuttle driver take us to a restaurant and bring us back afterwards. We were continuously given updates on how far and how well the service was going. The courtesy at the location has improved greatly. More

Always Great service! I’ve been dealing with this dealership for 20 years…. And will continue to go back. I’ve been dealing with this dealership for 20 years…. And will continue to go back. More

Service was done in the time promised and we were given a very nice courtesy vehicle while we waited. very nice courtesy vehicle while we waited. More

The dealership was accommodating and friendly and worked with me . Christina was friendly and kind . with me . Christina was friendly and kind . More

Price for installing battery insane even for a dealership. Have to bring vehicle back to get alignment fixed. Service writer professional and knowledgeable. dealership. Have to bring vehicle back to get alignment fixed. Service writer professional and knowledgeable. More

Tyler is Fantastic everything was as he said and he really kept me informed!!! Thank you!!! really kept me informed!!! Thank you!!! More

Set up an appointment and used the after hours drop. Worked great. Took it on for a recall and ended up getting a second recall fixed also. We had a problem with the transmission also and the recall wo Worked great. Took it on for a recall and ended up getting a second recall fixed also. We had a problem with the transmission also and the recall work fixed it so we drove away with no charge! More

Clean, efficient, pleasant, helpful, i have no complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires More

Service has always been well done at a reasonable price. I never worry that the dealership will unfairly take advantage of me. I never worry that the dealership will unfairly take advantage of me. More

Very professional, courteous, knowledgeable, and did what was expected in timely fashion. Would recommend to anyone. was expected in timely fashion. Would recommend to anyone. More